|
| • | Auto Adjust via OSD. |
|
| • | Adjust brightness & contrast controls via OSD. |
|
| NOTE: When using | |
Horizontal/Vertical Lines | Screen has one or more lines | • | Reset the monitor to Factory Settings. |
|
| • | Perform Auto Adjust via OSD. |
|
| • | Adjust Phase and Pixel Clock controls via OSD. |
|
| • | Perform monitor |
|
|
| mode. |
|
| • | Check for bent or broken pins in the video cable connector. |
|
| NOTE: When using | |
Synchronization Problems | Screen is scrambled or | • | Reset the monitor to Factory Settings. |
| appears torn | • | Perform Auto Adjust via OSD. |
|
| • | Adjust Phase and Pixel Clock controls via OSD. |
|
| • | Perform monitor |
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| |
|
| • | Check for bent or broken pins in the video cable connector. |
|
| • | Restart the computer in the safe mode. |
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|
Visible signs of smoke or | • | Do not perform any troubleshooting steps. | |
| sparks | • | Contact Dell immediately. |
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|
Intermittent Problems | Monitor malfunctions on & off | • | Ensure that the video cable connecting the monitor to the computer is connected |
|
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| properly and is secure. |
|
| • | Reset the monitor to Factory Settings. |
|
| • | Perform monitor |
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| |
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|
Missing Color | Picture missing color | • | Perform monitor |
|
| • | Ensure that the video cable connecting the monitor to the computer is connected |
|
|
| properly and is secure. |
|
| • | Check for bent or broken pins in the video cable connector. |
|
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|
Wrong Color | Picture color not good | • | Change the Color Setting Mode in the Color Settings OSD to Graphics or Video |
|
|
| depending on the application. |
|
| • | Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color |
|
|
| Settings OSD if the Color Management is turned off. |
|
| • | Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. |
|
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|
Image retention from a static | Faint shadow from the static | • | Use the Power Management feature to turn off the monitor at all times when not in use |
image left on the monitor for a | image displayed appears on |
| (for more information, see Power Management Modes). |
long period of time | the screen | • | Alternatively, use a dynamically changing screensaver. |
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Product Specific Problems
Specific Symptoms | What You Experience |
| Possible Solutions |
Screen image is too small | Image is centered on screen, | • | Reset the monitor to Factory Settings. |
| but does not fill entire viewing |
|
|
| area |
|
|
Cannot adjust the monitor with | OSD does not appear on the | • | Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. |
the buttons on the front panel | screen |
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|
No Input Signal when user | No picture, the LED light is | • | Check the signal source. Ensure the computer is not in the power saving mode by |
controls are pressed | white. When you press "up", |
| moving the mouse or pressing any key on the keyboard. |
| "down" or "Menu" key, the | • | Check whether the signal cable is plugged in properly. |
| message " No input signal" will |
| necessary. |
| appear. | • | Reset the computer or video player. |
|
|
|
|
The picture does not fill the | The picture cannot fill the | • | Due to different video formats (aspect ratio) of DVDs, the monitor may display in full |
entire screen | height or width of the screen |
| screen. |
|
| • | Run the |
|
|
|
|
NOTE: When choosing
Dell™ Soundbar Problems
Common Symptoms | What You Experience |
| Possible Solutions |
No sound for system where | No power to Soundbar - the | • | Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if |
the Soundbar draws power | power indicator is off |
| the power indicator (green LED) on the front of the Soundbar is illuminated. |
from an AC adapter |
| • | Confirm that the power cable from the Soundbar is plugged into the adapter. |
|
|
|
|
No Sound | Soundbar has power - power | • | Plug the audio |
| indicator is on | • | Set all volume controls to their maximum and ensure that the mute option is not |
|
|
| enabled. |
|
| • | Play some audio content on the computer (example, audio CD, or MP3). |
|
| • | Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. |
|
| • | Clean and reseat the audio |
|
| • | Test the Soundbar using another audio source (For example: portable CD player, MP3 |
|
|
| player). |
|
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|
Distorted Sound | Computer's sound card is used | • | Clear any obstructions between the Soundbar and the user. |