Product-Specific Problems

Dell IN2020/IN2020M Flat Panel Monitor User's Guide
Wrong Color	Picture color is not good	Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the
		application.
		Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings OSD

if the Color Management is turned off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

Image retention from a static image left on the monitor for a long period of time

Faint shadow from the static image displayed appears on the screen

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

Alternatively, use a dynamically changing screensaver.

SPECIFIC SYMPTOMS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls pressed

The monitor will not fill the entire screen.

WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Image is centered on screen, but	Perform monitor reset on "Factory Reset"
does not fill entire viewing area
OSD does not appear on the	Turn the monitor off and unplug the power cord and then plug back and power on
screen
No picture, the LED light is amber.	Check the signal source. Ensure that the computer is not in power saving by moving the mouse or
When control button is pressed,	pressing any key on the keyboard.
the message " No VGA cable"or	Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if
"No DVI-D cable" will appear.	necessary.
	Re-boot the computer or video player.
The picture does not fill the height	Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.
or width of the screen.

Troubleshooting the Dell™ Soundbar (Optional)

COMMON SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
No Sound	Soundbar has power - power	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on.	Set all Windows volume controls to their maximum.
		Play some audio content on the computer (i.e., audio CD, or MP3).
		Turn the volume up.
		Clean and reseat the audio line-in plug.
		Test the Soundbar using another audio source (i.e., portable CD player).

Distorted Sound	Computer's sound card is used as
	the audio source.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the volume down.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e., portable CD player).

Distorted Sound

Other audio source is used.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the audio source.

Decrease the volume of the audio source.

Turn the volume down.

Clean and reseat the audio line-in plug.

Unbalanced Sound Output	Sound from only one side of
	Soundbar

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.

Set all Windows audio balance controls (L-R) to their midpoints.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e., portable CD player).

Low Volume	Volume is too low	Clear any obstructions between the Soundbar and the user.
		Turn the volume up to its maximum level.
		Set all Windows volume controls to their maximum.
		Increase the volume of the audio application.
		Test the Soundbar using another audio source (i.e., portable CD player).

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