Dell U3014 manual Product Specific Problems, Universal Serial Bus USB Specific Problems

Product Specific Problems

Specific Symptoms

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls are pressed

The picture does not fill the entire screen.

No image when using DP connection to the PC

What You Experience

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is white.

The picture cannot fill the height or width of the screen

Black screen

Possible Solutions

Check the Scaling Ratio setting in Image Setting OSD.

Reset the monitor to Factory Settings.

Turn Off the monitor, unplug the power cord, plug back, and then turn on the monitor.

Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock. See Menu Lock.

Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player.

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics.

Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest Graphics Card driver.

Some DP 1.1a Graphics Card cannot support DP 1.2 monitors. Change the monitor DP setting to match yourGraphics Card by following instruction found in section "Connecting the Monitor For DP MST Function".

Universal Serial Bus (USB) Specific Problems

Specific Symptoms	What You Experience	Possible Solutions
USB interface is not working	USB peripherals are not working	Check that your monitor is turned On.
		Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Switch Off and then turn On the monitor again.
		Reboot the computer.
		Some USB devices like external portable HDD require higher electric current; connect the device directly to
		the computer system.

High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all

Check that your computer is USB 3.0 compatible.

Some computers have both USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector). Reboot the computer.