Dell U3014 manual Dell Soundbar Problems, Common Symptoms What You Experience Possible Solutions

Dell™ Soundbar Problems

Common Symptoms	What You Experience	Possible Solutions
No Sound	No power to Soundbar - the power	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power
	indicator is Off	indicator (Blue LED) on the front of the Soundbar is illuminated.
		Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound	Soundbar has power - power	Plug the audio line-in cable into the computer's audio out jack.
	indicator is On	Set all Windows volume controls to their maximum.
		Play some audio content on the computer (i.e. audio CD, or MP3).
		Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		Clean and reseat the audio line-in plug.
		Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound	Computer's sound card is used as the
	audio source

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound	Other audio source is used	Clear any obstructions between the Soundbar and the user.
		Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
		Decrease the volume of the audio source.
		Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
		Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of Soundbar	Clear any obstructions between the Soundbar and the user.
		Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
		Set all Windows audio balance controls (L-R) to their midpoints.
		Clean and reseat the audio line-in plug.
		Troubleshoot the computer's sound card.
		Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low	Clear any obstructions between the Soundbar and the user.
		Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
		Set all Windows volume controls to their maximum.
		Increase the volume of the audio application.
		Test the Soundbar using another audio source (i.e. portable CD player).