Audible 2220 manual Customer Support, Troubleshooting Checklist, Contact Information

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Customer Support

If you encounter any problems while utilizing the RocketRAID 2220, or have any questions about this or any other HighPoint product, feel free to contact our Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

Make sure the latest BIOS, driver and RAID Software have been installed for the RocketRAID 2220. Updates are available from our website.

Prepare a list of the computer system’s hardware and software (motherboard, CPU, memory, other PCI devices/host adapters, operating system, applications)

Contact Information

E-mail address: support@highpoint -tech.com

Phone: 510 -623-0968 (request for support) 9:00AM-5:00PM, Pacific Standard Time

Additional information about HighPoint products is available from our web site:

http://www.highpoint-tech.com

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Contents Revision Date March HighPoint Technologies, Inc RocketRAID 2220 Sataii Host Adapter User’s GuideTrademarks CopyrightTable of Contents Managing Events Creating an Array Deleting an ArrayProduct Features About this GuideIntroducing the RocketRAID 2220 Host Adapter Understanding RAID Concepts and Terminology Online RAID Level Migration Online Capacity Expansion OCEOCE, Olrm and the RocketRAID Spare diskRocketRAID 2220 Hardware Description/Installation Port1- Port8 RocketRAID 2220 Hardware RocketRAID 2220 Adapter LayoutJP1 and JP2 SpeakerLED Connections Installing the RocketRAID 2220 Host Adapter Single-RAID Cross Adapter Verifying InstallationRocketRAID 2220 Bios Utility RocketRAID 2220 Bios Utility Bios Command OverviewSettings Creating RAID Arrays Initializing DisksTo create an array Single RAID -Cross Adapter Adding/Removing Spare DisksPage Installation Verification Windows Driver InstallationInstalling the RAID Management Console/ Interface Overview Default ParametersLogging On Overview of Function-menus tabs Software Interface Overview of commands/functionsCreating an Array Configuring Spare Disks Deleting an ArrayTo delete an array Verifying an Array Recovering/Verifying ArraysTo verify an array To perform OCE/ORLM on an arrayMisc. Array/Device Options Changing Device SettingsDevice Management A.R.T StatusManaging Events Configuring E-mail notificationRenaming an Array Viewing Logged EventsManaging Tasks To add a RecipientTo test E-mail notification Task Management Add a Scheduled TaskNew Task Wizard Modify a Scheduled Task Configuring Remote SystemsDelete a Scheduled Task Add a ConnectionModify a Connection Delete a ConnectionConnect to a Remote System Disconnect Remote System System ConfigurationAdd a User Configuring Users and PrivilegesSet Password Delete a UserSet Privilege Linux Driver Support Install Fedora Linux Fedora Core 3 Linux installation OverviewInstallation steps for Fedora Core Prepare the Driver DisketteConfigure System to Automatically Load the Driver Obtain the Driver ModuleMounting and Partitioning the Device Configure System to Mount Volumes during Startup Uninstalling the DriverTo uninstall the RocketRAID 2220 driver Updating the DriverRed Hat Enterprise 3 Overview Install Red Hat Enterprise LinuxInstalling the RocketRAID 2220 driver for an Existing System Updating the Driver SuSE Linux Enterprise Server Sles installation Overview Installing Sles Linux on the RocketRAID 2220 Host AdapterInstall Sles Linux Installing the RocketRAID 2220 Driver on an Existing System Update Grub Install the Driver Module Configure System to Automatically Load the Driver Updating the Driver Customer Support Troubleshooting ChecklistContact Information Mail address support@highpoint -tech.comEuropean Union Compliance Statement FCC Part 15 Class B Radio Frequency Interference statement