Hi-Touch Imaging Technologies CS-300 user manual Troubleshooting, Error Message and Solution

Page 37

Chapter 5 Troubleshooting

If there is any error message displayed on the LCD screen, please record the message first; do not press [OK] immediately. Please follow the instructions below for troubleshooting.

Notice: After you press [OK] in the error message dialogue, the printer will reset and the error message may be erased after “Reset”.

5-1 Error Message and Solution

￿The Error Message shown on the Computer Monitor and the possible Solutions

The Error

Possible Causes

Solutions

Message

 

 

 

 

 

 

Check the power cord

 

 

 

1. Check if the power cord is properly connected to the

 

 

1. The power switch is in off position

power outlet, and make sure the power switch is

 

 

turned ON.

 

 

2. The power cord is not connected to

 

 

2. If the power is ON and all functions are normal, then

 

 

the power outlet

Printer is off-line

the status light will display solid green.

3. The USB cable is not connected to

 

 

 

 

 

 

a PC or to the card printer.

Check USB Cable

 

 

 

 

 

 

1. Check if the USB cable is properly connected to a PC.

 

 

 

2. Please check if the USB cable is properly connected to

 

 

 

the printer.

 

 

 

 

 

 

 

 

Please follow the instruction from the HiTi Card Printer

Printer doesn’t exist

The driver has not been installed.

CS-300 User Manual to install the driver.

You can download the latest driver from the HiTi

 

 

 

 

 

 

website: http://www.hi-ti.com

 

 

 

1. Please check if the Card Input Hopper is empty.

 

 

 

3.Please check if the thickness of the card in the Card

 

 

 

Input Hopper matches the selected card thickness.

 

 

 

3. Please whether the weight is placed on the cards or not.

 

 

 

4. Please make sure the cards are not sticking to each

 

 

 

other.

 

 

 

If you still can not resolve the problem, please refer to the

Card out or feeding

There are no cards in the Card Input

following procedures:

 

Hopper or an error occurs during the

 

 

error

1. If the error message appears after you place the cards

feeding process.

 

 

with printed back side into the Card Input Hopper,

 

 

 

 

 

 

then please switch CARD OUT SNR to [DISABLE]

 

 

 

through the LCD display.

 

 

 

2. The error occurs after feeding a card,

 

 

 

￿ If you use a magnetic stripe card, please confirm

 

 

 

whether the card direction is correct.

 

 

 

￿ If you use double-magnetic cards or a card with

 

 

 

printed back side, please switch the ADF

 

 

 

SENSOR to SENSOR2 through LCD display.

Card mismatch

The card size is not correct.

Please insert the standard CR-80 cards.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

37

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Image 37
Contents HiTi Card Printer CS-300 Acknowledgements Safety Instructions Chapter Troubleshooting Error Message & SolutionOperation Instruction LCD Display Instruction Instruction HiTi Card Printer CS-300 FeaturesCheck Accessories Hardware InstallationAppearance of CS-300 CS-300 Front side Power Socket Power SwitchUSB Connector Specification LabelLED Light Control PanelControl Button Install Power Cord & USB Cable Install Cleaning Roller Contact smart card installation Magnetic stripe card Install Card & RibbonInstallation Ribbon Installation Software Installation Install Driver Windows 2000/XP Uninstall Driver Select Software / CardDesiree CS and install Install CardDesiree CSDriver Instruction Device Option You can modify the settings of the card printer in thisDisable when doing Printing Area Setting Edit Area Color Color preference setting There are four optionsSkin Tone Adjuster Tools Abcdefrg Magnetic EncodingAbout Import/ExportOperation instruction LCD display instruction.CLEANING Mode How to maintain your printer 1Clean Cleaning Roller Stand alone mode 2Clean Print PathPC link mode 3Clean TPH Head 4Clean Air Filter Cleaning Card-insert Mechanism Clean Ribbon Sensors Error Message and Solution TroubleshootingPlease install a new ribbon Auto Remove Card Press OK, the card Controller Error Message Possible Causes Solutions Ribbon CAM TPH Error Appendix a CS-300i Specification Appendix B Safety Instructions Extent of Limited Warranty Appendix C Limited Warranty StatementLimitations of Liabilities Limitations of WarrantyLocal Law FCC Information Appendix D FCC Compliance StatementPage Page CE Information Page Web Support Support ProcessContact Information Taiwan ChinaRussia NetherlandsMiddle East & North Africa IndiaAppendix F Order Information Middle East & North Africa

CS-300 specifications

Hi-Touch Imaging Technologies has carved out a niche in the evolving world of digital photo printing with its innovative CS-300 model. This compact yet powerful device integrates cutting-edge technologies to deliver high-quality prints, making it a favorite among photography enthusiasts and professionals alike.

One of the standout features of the CS-300 is its exceptional printing resolution, reaching up to 300 dots per inch (dpi). This level of detail ensures that images come to life with sharpness and clarity, allowing colors to pop and textures to be vividly rendered. The enhanced resolution is complemented by the printer's capability to produce borderless prints, offering a seamless and professional finish that is ideal for portfolios, exhibitions, or cherished memories.

In addition to its impressive resolution, the CS-300 boasts advanced dye-sublimation technology. This method ensures that colors are not only accurate but also durable, resulting in prints that are resistant to fading, water, and scratches. The dye-sublimation process allows for smooth color transitions and gradients, making the CS-300 particularly suited for vibrant photographic prints.

Another notable characteristic of the CS-300 is its compact design. Weighing in at just a few pounds and featuring a small footprint, this printer is portable enough for on-the-go use. Whether in a studio environment or at an event, users can easily transport the CS-300 without compromising on print quality. This portability is an advantage for photographers who wish to provide instant prints for clients or at special occasions.

User-friendliness is paramount in the CS-300, equipped with an intuitive touchscreen interface that simplifies navigation through printing options and settings. The printer is compatible with various devices, including cameras, smartphones, and tablets, making it versatile for diverse users. Additionally, it supports multiple media types and sizes, providing flexibility for creative projects.

Moreover, the CS-300 is designed with energy efficiency in mind. Its low power consumption not only reduces environmental impact but also costs associated with prolonged usage. This focus on sustainability aligns with the growing demand for eco-friendly technology in the photography industry.

In conclusion, Hi-Touch Imaging Technologies’ CS-300 stands as a testament to the brand's commitment to quality, innovation, and user-centric design. With its high-resolution capability, dye-sublimation technology, portability, and ease of use, the CS-300 is more than just a printer; it’s an essential tool for those seeking to elevate their photographic experience.