Telenetics OM-AMPS-100 manual BWarranty and RMA Statement

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Appendix B

Warranty & Compliances

This appendix provides warranty and RMA information, along with FCC compliance information, and steps to follow if you have comments about or corrections to this manual.

BWarranty and RMA Statement

Subject to the conditions and procedures set forth below and for one year after the date of shipment by Telenetics, Telenetics will repair or replace, at Telenetics' option, such Telenetics products or parts thereof or software which, on inspection by Telenetics, are found to be covered by the limited warranties set forth below. If you think there is a problem or defect with your Telenetics internetworking product or software:

c Contact Telenetics' Technical Support Department between 8:00 a.m. and 5:00 p.m., Pacific Time at (949) 455-4000 or via fax at (949) 455-4010. The Telenetics Technical Support Representative will discuss your problem to confirm the defect. After business hours, please leave a voicemail. A Technical Support Representative will respond to you the next business day.

c If warranty or return service is needed, you will receive a Return Material Authorization (RMA) number. At no time should Telenetics products or software be sent back without a valid RMA number. Telenetics accepts no responsibility for unauthorized returns.

c You agree to pay for shipping to Telenetics. If the product is under warranty, Telenetics will pay for shipping the repaired or replacement products to you. All Telenetics-paid shipments to customers will be by ground transportation. Any other freight arrangements will be at customer expense.

c Telenetics shall not be liable for any damage caused to the product in transit. You acknowledge and agree that you will bear all risk of loss or damage to the product while in transit.

Send return shipments to: Telenetics Corporation 25111 Arctic Ocean

Lake Forest, California 92630

ATTN: RMA # ______________________

cPack products securely, to prevent damage in transit. Be sure the RMA number is clearly visible on the outside of the return shipping carton.

cReturned Telenetics products must include all other components from the original package, including the hardware, any cables, connectors, and user manual(s) unless otherwise stipulated by Telenetics.

cEnclose a copy of the original purchaser’s proof of purchase, if needed to support warranty claim. (See details in LIMITATIONS on the next page.)

After inspecting the failed unit, Telenetics will repair or replace defective parts or components. If upon inspection by Telenetics, a unit returned under warranty is deemed to be damaged or out of warranty for any reason, (see LIMITATIONS section on the next page), Telenetics will contact the customer with a price for the repair or replacement unit. Upon receipt of payment (wire transfer, certified check, credit card, etc.) for the replacement unit plus outbound shipping fees, Telenetics will send a new refurbished unit to the customer. Customers who do not accept the repair offer may receive their failed equipment back by prepaying the return freight cost.

In selected circumstances, determined by Telenetics in its sole judgment, Telenetics will ship advance replacement for defective products within two business days of the approved RMA request provided that the product is in stock. All Telenetics-paid shipments to customers will be by

OMEGA Installation, Operation, and Maintenance Manual

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Contents OMEGA Page Table of Contents Using the Configuration Program Specifying a Default Port Anti-streaming Command Summary Table of Contents Product Overview PrefaceFigure P-1. Omega Application Ancillary Documentation Preface Installation Contents Introduction Hardware FeaturesFinding a Suitable Location Selecting a location for installing OmegaUnpacking Installing OmegaAvoiding Hazards Mounting Omega Required Materials and ToolsMounting an Antenna Mounting OmegaConnecting the Input Voltage Source Connecting an Input Voltage Source Connecting the Endpoint Device LED Powering Up OmegaOperating Omega Call Origination TestingVerifying the Cellular Transceiver Unit Activating Your Cellular TransceiverCall Answer Testing Contents Troubleshooting Contents Checking the Main Power Supply TroubleshootingReinitializing Omega Checking the Battery VoltageChecking the Antenna Specifications Specifications Modem Interface OperationCellular Transceiver Interface Battery OperationPower Supply Switches and LED IndicatorsEnvironmental Specifications Mechanical SpecificationsConnectors EMI/RFI Agency ComplianceSection Specifications Section Using Configuration Program Section Using the Configuration Program Prerequisites Getting Started COM Port Prompt Reading the Cellular Telephone SignalProgramming a Telephone Number Example of Signal BarEntering the Cellular Telephone’s SID Changing the Login PasswordExiting the Configuration Program Section External Antenna Guidelines Section External Antenna Guidelines General Guidelines RF SignalHigh Voltage Areas GainExternal Antenna Selection Criteria Antenna PlacementDistance from the Antenna to the Closest Cell Site Degrees of Down-tilt on the Cell Site Antenna ArrayElectrical Interference Cable for Connecting the Antenna to OmegaDistance from the Antenna to Omega Height Above Ground Level of the AntennaElevated Feed 3dB Gain Antenna Types of External AntennasDirectional Antenna Contact Information Determining the Best External Antenna LocationSection External Antenna Guidelines Appendix a Port Expansion Module Option Appendix a Port Expansion Module Option Field Installation Package ContentsFirgure A-1. Sliding the Module into the Card Guides Figure A-2. Connecting the RJ-11 Jacks Time Delay Method Automatic Connection Testing the Module PortsConnecting Endpoint Devices Second Dial Tone Method Manual Connection Example Atdt 19495552468,,,4 EnterSpecifying a Default Port Anti-streaming To… Do the Following… Command SummaryAppendix B Warranty Compliances Appendix B Warranty & Compliances BWarranty and RMA Statement Limitations FCC Part 15 Statement FCC StatementFCC Interference Statement Comments About This Manual Index Index
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