TROY Group 8100, 1320, 2100, 2300, and 9000, 1200, 1300, 2200 manual Section

Page 44

Section 4

Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

MICR clear band has extra printing

Printer density setting is too dark.

Use TROY MICR defaults.

(such as toner splatter) besides the

 

Refer to printer user’s manual for

MICR line on front or backside of

Printer fusing unit is contaminated.

document.

 

cleaning instructions.

 

Faulty MICR toner cartridge.

Try another TROY MICR toner

 

 

cartridge. If cartridge is faulty, return

 

 

to the dealer.

 

Use on Non-TROY MICR toner

Try another TROY MICR toner

 

cartridge.

cartridge, or consult the non-TROY

 

 

manufacturer for assistance.

 

 

 

MICR line is skewed on document.

Your MICR paper was cut or

Measure your MICR paper and/or

 

perforated inaccurately (lower edge of

perforation lines to ensure your MICR-

 

paper is not perpendicular to the right

encoded documents fall within ANSI

 

and left edges of paper).

specifications for document size. Ask

 

 

your paper vendor for correctly sized

 

 

MICR paper.

 

Your MICR paper has changed

Measure your MICR paper and/or

 

properties due to environmental

perforation lines to ensure your MICR-

 

conditions in storage or handling.

encoded documents fall within ANSI

 

 

specifications for document size.

 

Paper incorrectly loaded.

If using MP tray, paper width guide

 

 

should lightly touch right side of paper

 

 

stack.

 

Faulty paper transport system in

Try non-MICR paper to verify the

 

printer.

problem. Contact TROY Technical

 

 

Support if problem is verified on non-

 

 

MICR paper.

 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G

4-3

Image 44
Contents Font Dimm Printer and Font Dimm Kit User’s Guide Acknowledgements Table of Contents Using Troy Fonts Features OverviewUsing the Troy Printer Utility TOC-3 Troubleshooting / Error Messages Introduction Troy Security FontsUsing the Troy Printer Utility Introduction Menu StructureBasic Printer Utility Operations Troy Printer UtilityPrinting Demo Pages Verifying Windows Font Support Verifying PCL 5e Communication Downloading Files to the Printer Download FileObtaining Technical Assistance Using Troy Fonts Introduction Accessing Using Troy FontsSection Using Printer Fonts Screen Fonts Micr Font Guidelines Font Character Mapping Accessing Unmapped Characters Determining a Character MappingStandard Ascii Character Set reference only 13B 12-Point Font Troy E-13B EscØQEscs1p12vØsØbØTTroy Micr EscØQEscs1p12vØsØb1T Esc3QEscs1pvØsØb1ØTEsc1QEscsØp5.Øh16.ØvØsØbØT Esc2QEscsØp6.ØØh22.ØvØsØbØT Esc4QEscs1pvØsØb4T Troy Security Font Troy Font SpanishEsc4QEscs1pvØsØbØT Troy Reverse Helvetica Font Troy Helvetica Rev Troy OCR-A Troy OCR-A EscØOEscs1pvØsØb1Ø4TTroy OCR-A Troy OCR-B Troy OCR-B Esc1OEscs1pvØsØb11ØTTroy OCR-B Troy UPC-A Barcode Esc8YEscs1pvØsØb246ØØTTroy UPC-E Barcode Esc8YEscs1pvØsØb2461ØTTroy EAN-8 Barcode Esc8YEscs1pvØsØb2462ØTTroy EAN-13 Barcode Esc8YEscs1pvØsØb2463ØTTroy BC25 Barcode Esc4YEscs1pvØsØb2464ØTTroy BC39 Barcode EscØYEscs1pvØsØb2467ØTTroy BC128 Barcode EscØYEscs1pvØsØb247ØØTTroy Postnet Esc15YEscs1pvØsØb2477ØTTroy Postnet Reverse optional Esc15YEscs1pvØs33b2477ØTInternational Convenience Amount Fonts International Convenience Amount Fonts British Small Convenience Amount Font Troy SCF BritishTroubleshooting / Error Messages Trouble- shooting by SymptomSection Section Section Section Section Section Section Trouble- shooting by Printer Control Panel Display Message Message Description ActionSoftware Uninstall Procedures Uninstall Troy Screen Fonts Troy Support FilesUninstall Troy Printer Utility

8100, and 9000, 2300, 1320, 1200 specifications

The TROY Group has established itself as a leader in secure printing solutions with its innovative range of printing systems, namely the TROY Group 8100, 2300, 1200, 2100, and 1300. Each model comes equipped with unique features and technologies designed to meet varying security needs and printing requirements.

Starting with the TROY Group 8100, this model is known for its advanced compatibility with a range of software platforms and its ability to handle high-volume printing tasks with exceptional speed. It offers robust security features such as secure printing options, watermarking, and encryption capabilities, which protect sensitive information and help prevent unauthorized access. The 8100 is particularly favored in environments where confidentiality is of utmost importance.

The TROY Group 2300, on the other hand, is designed specifically for medium-sized businesses requiring a balance between speed and print quality. It boasts efficient performance, augmented by its user-friendly interface and minimal maintenance requirements. The 2300 also supports diverse media types, allowing users to print everything from standard documents to specialized materials like labels and cartridges, making it versatile for different applications.

Next in line is the TROY Group 1200, a compact and cost-effective solution ideal for small offices or individual users. Despite its size, the 1200 does not compromise on quality, delivering crisp prints consistently. It features a built-in security system to safeguard sensitive documents and is built to comply with stringent data protection regulations.

The TROY Group 2100 is a robust option for larger enterprises. It focuses on high-capacity printing capabilities while maintaining exceptional quality. This model incorporates advanced technologies such as duplex printing and automatic document feeder features, which improve efficiency and reduce operational costs. Companies seeking to streamline their printing processes while enhancing security find the 2100 an ideal choice.

Lastly, the TROY Group 1300 provides an entry-level option for organizations seeking reliable performance without the frills. It delivers versatility with the ability to print on various media while offering basic security features suitable for everyday business needs.

In conclusion, the TROY Group 8100, 2300, 1200, 2100, and 1300 each address specific market segments, providing tailored solutions that blend convenience, security, and efficiency. These models showcase TROY's commitment to innovation and meeting the diverse demands of today's printing environment.