TROY Group 2200, 1320, 2100, 2300, and 9000, 8100, 1200, 1300 manual Section

Page 47

Section 4

Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

MICR characters are broken, there

Your MICR paper is out of

Refer to the TROY MICR paper

are voids in characters or toner rubs

specification so that toner does not

specifications and consult your paper

off.

adhere properly to the paper.

vendor to ensure you have the correct

 

 

paper (including correctly preprinted

 

 

background areas). Also, check to

 

 

ensure your paper has not altered due

 

 

to environmental conditions during

 

 

storage and handling.

 

Faulty MICR toner cartridge.

Try another TROY MICR toner

 

 

cartridge. If cartridge is faulty, return

 

 

to dealer.

 

Use of Non-TROY MICR toner

Try TROY MICR toner cartridge or

 

cartridge.

consult non-TROY manufacturer for

 

 

assistance.

 

Printer fusing unit is faulty.

Confirm by verifying with a non-MICR

 

 

application. Contact TROY Technical

 

 

Support for instructions.

 

 

 

Voids in characters in MICR line or

Transfer roller wear (check for page

Replace transfer roller.

other text.

count of greater than 100,000).

 

 

 

 

MICR character spacing and

Error in typing MICR line information.

Re-enter correct data. (Do not forget

positioning is not correct.

 

to enter the correct number of spaces

 

 

where required.) If using TROY MICR

 

 

fonts in Windows, ensure the point size

 

 

is set to 12 pt.

 

Software placement of characters is

Consult your software dealer, or

 

incorrect.

consider purchasing the TROY MICR

 

 

Secure DIMM, which includes the

 

 

ExPT feature that allows you to

 

 

reposition the MICR line using the

 

 

printer control panel.

 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G

4-6

Image 47
Contents Font Dimm Printer and Font Dimm Kit User’s Guide Acknowledgements Table of Contents Using Troy Fonts Features OverviewUsing the Troy Printer Utility TOC-3 Troubleshooting / Error Messages Troy Security Fonts IntroductionIntroduction Menu Structure Using the Troy Printer UtilityTroy Printer Utility Basic Printer Utility OperationsPrinting Demo Pages Verifying Windows Font Support Verifying PCL 5e Communication Download File Downloading Files to the PrinterObtaining Technical Assistance Introduction Accessing Using Troy Fonts Using Troy FontsSection Using Printer Fonts Screen Fonts Micr Font Guidelines Font Character Mapping Determining a Character Mapping Accessing Unmapped CharactersStandard Ascii Character Set reference only EscØQEscs1p12vØsØbØT 13B 12-Point Font Troy E-13BEscØQEscs1p12vØsØb1T Esc3QEscs1pvØsØb1ØT Troy MicrEsc1QEscsØp5.Øh16.ØvØsØbØT Esc2QEscsØp6.ØØh22.ØvØsØbØT Esc4QEscs1pvØsØb4T Troy Security Font Troy Font SpanishEsc4QEscs1pvØsØbØT Troy Reverse Helvetica Font Troy Helvetica Rev EscØOEscs1pvØsØb1Ø4T Troy OCR-A Troy OCR-ATroy OCR-A Esc1OEscs1pvØsØb11ØT Troy OCR-B Troy OCR-BTroy OCR-B Esc8YEscs1pvØsØb246ØØT Troy UPC-A BarcodeEsc8YEscs1pvØsØb2461ØT Troy UPC-E BarcodeEsc8YEscs1pvØsØb2462ØT Troy EAN-8 BarcodeEsc8YEscs1pvØsØb2463ØT Troy EAN-13 BarcodeEsc4YEscs1pvØsØb2464ØT Troy BC25 BarcodeEscØYEscs1pvØsØb2467ØT Troy BC39 BarcodeEscØYEscs1pvØsØb247ØØT Troy BC128 BarcodeEsc15YEscs1pvØsØb2477ØT Troy PostnetEsc15YEscs1pvØs33b2477ØT Troy Postnet Reverse optionalInternational Convenience Amount Fonts British Small Convenience Amount Font Troy SCF British International Convenience Amount FontsTrouble- shooting by Symptom Troubleshooting / Error MessagesSection Section Section Section Section Section Section Message Description Action Trouble- shooting by Printer Control Panel Display MessageUninstall Troy Screen Fonts Troy Support Files Software Uninstall ProceduresUninstall Troy Printer Utility

8100, and 9000, 2300, 1320, 1200 specifications

The TROY Group has established itself as a leader in secure printing solutions with its innovative range of printing systems, namely the TROY Group 8100, 2300, 1200, 2100, and 1300. Each model comes equipped with unique features and technologies designed to meet varying security needs and printing requirements.

Starting with the TROY Group 8100, this model is known for its advanced compatibility with a range of software platforms and its ability to handle high-volume printing tasks with exceptional speed. It offers robust security features such as secure printing options, watermarking, and encryption capabilities, which protect sensitive information and help prevent unauthorized access. The 8100 is particularly favored in environments where confidentiality is of utmost importance.

The TROY Group 2300, on the other hand, is designed specifically for medium-sized businesses requiring a balance between speed and print quality. It boasts efficient performance, augmented by its user-friendly interface and minimal maintenance requirements. The 2300 also supports diverse media types, allowing users to print everything from standard documents to specialized materials like labels and cartridges, making it versatile for different applications.

Next in line is the TROY Group 1200, a compact and cost-effective solution ideal for small offices or individual users. Despite its size, the 1200 does not compromise on quality, delivering crisp prints consistently. It features a built-in security system to safeguard sensitive documents and is built to comply with stringent data protection regulations.

The TROY Group 2100 is a robust option for larger enterprises. It focuses on high-capacity printing capabilities while maintaining exceptional quality. This model incorporates advanced technologies such as duplex printing and automatic document feeder features, which improve efficiency and reduce operational costs. Companies seeking to streamline their printing processes while enhancing security find the 2100 an ideal choice.

Lastly, the TROY Group 1300 provides an entry-level option for organizations seeking reliable performance without the frills. It delivers versatility with the ability to print on various media while offering basic security features suitable for everyday business needs.

In conclusion, the TROY Group 8100, 2300, 1200, 2100, and 1300 each address specific market segments, providing tailored solutions that blend convenience, security, and efficiency. These models showcase TROY's commitment to innovation and meeting the diverse demands of today's printing environment.