Initial Customer (the original
2.A) If it is within the store's return policy period, please return the product to the store where you purchased from.
B)If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA.. If the product is determined to be defective, an RMA number will be
issued.
Step 2: After obtaining an RMA number, ship the product.
•Properlypacktheproductforshipping. Allsoftware, cable(s) and any other accessories that came with the original package must be included.
•Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.
•You are responsible for the cost of shipping. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA
RMA #: ____________________
•SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to the customer.
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