XX. Cruz Support and Registration
Cruz Support is available at http://cruzsupport.velocitymicro.com. There are a large number of informative knowledgebase articles to answer your questions. You can also download the latest manual for your product. Once registered at the site, you can register your product, submit tickets for support, and administer your tickets and personal profile.
How Do I Get Support?
Registering for support is easy and free.
1.If you have not already done so, create a Support account for yourself at our website: http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp.
Note: Those customers who have purchased a Cruz product directly from Velocity Micro may skip this step.
2.Then register your purchased Cruz products: http://cruzsupport.velocitymicro.com/ics/support/productRegister.asp
3.When complete, go to ‘My Products’ (http://cruzsupport.velocitymicro.com/ics/support/ myProducts.asp) and submit a ticket for the product you are seeking support for.
4.If you need to return your Cruz product for repair, you must first contact our technical support for a RMA (Returned Merchandise Authorization).
Note: Proof of Purchase (http://cruzsupport.velocitymicro.com/ics/support/KBAnswer. asp?questionID=835) is required for RMA services. You create a ticket to upload your Proof of Purchase.
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