VeriFone Service and Support

CHAPTER 5

For terminal problems, contact your local VeriFone representative or service provider.

For product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time.

•International – Contact your VeriFone representative.

Returning the

Terminal for

Service

Before returning a Vx700 to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more terminals, for repair or replacement (U.S. customers only).

NOTE

International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals.

To Return a Terminal for Service

1Get the following information from the printed labels on the bottom of each Vx700 to be returned:

•Product ID, including the model and part number. For example, “Vx700” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”.

•Serial number (S/N xxx-xxx-xxx).

2Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.

•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953- 4172 (U.S.).

bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)

•Include a telephone number where you can be reached and your fax number.

VeriFone Vx700 manual VeriFone Service and Support, Returning Terminal for Service