Common Problems and Solutions
The following are some common problems and solutions.
No service is available. - OR -
I get a “Limited or No Connectivity” message.
➤➤You are outside of the coverage area.
➤➤Check with your network operator — there may be a problem with your account.
➤➤Reorient MiFi Device.
➤➤If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For example, try moving MiFi Device close to a window.
The device has no power.
The LED indicator is off and does not come on when the Power button is pressed.
➤➤Ensure the battery is properly seated in the device.
➤➤Ensure the battery is fully charged. Plug in the wall charger for at least 2.5 hours.
My MiFi Device powered off once I plugged it into the wall charger.
This can occur if power settings are activated after it is plugged in.
➤➤Press the power button to turn it back on.
My MiFi Device just powered off without my pressing the power button.
This can occur in the following situations.
•• Pressing the Master Reset button
•• Restarting the device
•• Switching profiles
•• Restoring the configuration settings
•• Battery depleted
➤➤Press the power button to turn it back on.
I forgot my password.
➤➤You can reset the device to factory defaults using the Master Reset button. [See Use the Master Reset Button (page 62).]
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