Viking InterWorks 56K manual Contacting Technical Support

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8 Contacting Technical Support

VIKING COMPONENTS 56K USB MODEM USER’S GUIDE

8 Contacting Technical Support

If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day.

Before calling Technical Support, please prepare to have the following available:

•Modem part number or Viking bar code on the modem.

•Machine type.

•Operating system.

•Detailed descriptions of question or problem.

Viking Components Technical Support

Phone Number: 888-801-9181

E-mail:techsupport@vikingcomponents.com

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Contents WINDOWS 95OSR2 VIKING 56K USB MODEMUSER’S GUIDE S P E E D P O W E R P E R F O R M A N C ETable of Contents 1 Introduction Viking 56K USB Modem Features & Specifications2 Before You Install System Requirements2 Chapter Communications Software requirements Phone Line RequirementsVerifying Your System is USB Ready 3 InstallationHardware Installation 3. Power on your computer Hardware Installation ContinuedWindows 95 OSR2 Software Software InstallationYour installation is now complete Windows 95 OSR2 Software Continued9 Chapter Windows 98 Software10 Chapter Windows 98 Software Continued11 Chapter Using Data and Fax Communication Software Changing the modem Initialization StringAT&F&C1&D2 Status Light Definitions 4 Technical NotesIRQ Settings and DOS Applications 6. Select the “DOS Support”tab IRQ Settings and DOS Applications ContinuedUniversal Serial Bus USB Basics 5 TroubleshootingThe power light on the modem is General Troubleshootingcommunication error or modem saving mode, disabling this feature is recommendedGeneral Continued settings18 Chapter Modem does not fax 6 Basic AT Commands Basic AT Command SetGuidelines 21 Chapter Basic AT Command Set ContinuedReport basic call progress result codes and connection rate, i.e., OK 22 Chapter23 Chapter 24 Chapter Enable Distinctive Ring Type 1,2 and When modem receives break from the remote modemEnable RPI and set DTE speed to 19200 bps Enable RPI and set DTE speed to 38400 bpsMNP 10 Commands ECC CommandsEnable MNP 5 data compression 26 ChapterCaller ID Commands MNP 10 Commands ContinuedInitialization Strings 27 ChapterFax Class Fax Class29 Chapter Fax Class 2 Continued7 Modem Driver & Firmware Upgrades Viking Components Technical Support Phone Number 8 Contacting Technical Support9 Communication Regulations INDUSTRY CANADA IC NOTICEREN 1.0B This equipment uses RJ11 jack PART 68 REQUIREMENTS34 Chapter PART 68 REQUIREMENTS Continued5 YEAR WARRANTY 10 Warranty & DisclaimersAll shipping costs shall be the responsibility of the purchaser Copyright 1999 Viking Components, Inc