Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact Panasonic Technical Support (Î page 33). You can also check the computer’s status in the PC Information Viewer
(Î 
Reference Manual “Checking the Computer’s Usage Status”).
Starting Up
Cannot start up. | z Connect the AC adaptor. |
The power indicator or bat- | z Insert a fully charged battery. |
tery indicator is not lit. | z Remove the battery pack and the AC adaptor, then connect them again. |
| z Even if the AC adaptor and battery pack are correctly connected, if the battery indi- |
| cator is not lit, the AC adaptor protection function may be operating. Disconnect the |
| AC cord, wait three minutes or more, and reconnect the AC cord. |
| z If a device is connected to the USB port, disconnect the device, or set [USB Port] or |
| [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility. |
| z If a device is connected to the ExpressCard slot, disconnect the device, or set [Express- |
| Card Slot] to [Disabled] in the [Advanced] menu of the Setup Utility. |
The power is turned on but | z The computer is warming up before start up. Wait for the computer to start up (takes | |
“Warming up the system (up | up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed | |
to 30 minutes)” appears. | to warm up and does not start. In this case, turn off the computer, leave it in an envi- | |
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| ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on |
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| the power once more. |
Cannot turn on the computer. z Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, | ||
The computer does not | then turn on the power once more. | |
resume from sleep |
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( | )/standby |
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( | ). |
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(The power indicator blinks |
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quickly in green.) |
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After adding or changing the | z Turn off the computer and remove the RAM module, then confirm whether the RAM | |
RAM module, the power is | module has conformed to specification. When the RAM module has conformed to | |
turned on but nothing is | specification, install it again. | |
displayed on the screen. |
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| z Press and hold the power switch for four seconds or longer to shut down the com- |
The computer does not enter | puter forcibly. (Data not saved will be lost.) Then disable the screen saver. | |
sleep mode while the screen |
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saver is running (The screen |
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stays black). |
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It takes time for the power | z If the power switch is pressed immediately after the battery pack has been mounted | |
indicator to light up. | on the computer, and while the AC adaptor is not connected, it may take about five | |
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| seconds before the power indicator lights up and the computer turns on. This is |
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| because the computer is checking the remaining battery charge; it is not a malfunc- |
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| tion. |
You have forgotten the | z Supervisor Password or User Password: Contact Panasonic Technical Support | |
password. |
| (Î page 33). |
zAdministrator password:
•If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the
•If you do not have a password reset disk, reinstall (Î page 19) and set up Win- dows, and then set a new password.
Troubleshooting Useful Information Getting Started
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