Panasonic CF-Y7 manual Troubleshooting Basic/Error Code/Message

Troubleshooting (Basic)/Error Code/Message

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

your technical support office. You can also check the computer’s status in the PC Information Viewer (		Reference
Manual “Check the Computer’s Usage Status”).
Starting Up and Standby and Hibernation Mode
The computer does not	Connect the AC adaptor.
power on/	Insert a fully charged battery.
The power indicator or bat-	Remove the battery pack and the AC adaptor, then connect them again.
	If an additional RAM module has been inserted, remove the RAM module and check to
tery indicator is not lit.
	see if the RAM module is the recommended one.
	When the CPU temperature is high, the computer may not start up to prevent overheating of
	the CPU. Wait until the computer cools down, and then turn the power on again. If the com-
	puter does not power on even after cooling down, contact your technical support office.
Windows does not start up.	Remove all peripheral devices.

•If a device is connected to the USB port, disconnect the device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.

If an additional RAM module has been inserted, remove the RAM module and check to see if the RAM module is the recommended one.

If the power indicator is lit, slide the power switch for four seconds or longer to turn off, then turn on again.

Using the following procedure, start up in Safe Mode, and check the error details.

ATurn on the computer, and when the [Panasonic] boot screen disappears (after enter- ing the password*1 if one is set) hold down F8.

BRelease your finger when the Windows Advanced Options Menu appears, and with

				or , select [Safe Mode], then press Enter.
*1			Follow the onscreen instructions.
	Supervisor Password or User Password set with the Setup Utility
	Press F9 in the Setup Utility (				page 30 “To start the Setup Utility”) to return the Setup
	Utility settings (excluding the passwords) to the default values. Start the Setup Utility and
	make the settings again.
There is a beep sound, and	If "Extended RAM Module Failed" appears, the RAM module is not correctly inserted.
either "Extended RAM Mod-	Turn off the computer, check that the RAM module is a recommended module, then
ule Failed" or "Standard	insert it correctly.
RAM Failed" appears	If "Standard RAM Failed" appears, contact your technical support office.
Cannot boot from internal	Make sure that the bootable CD/DVD is set properly.
CD/DVD drive.	Start the Setup Utility, and confirm the following settings.
	•	[DVD Drive] is set to [Enable] in the [Advanced] menu.
	•	[DVD Drive Power] is set to [On] in the [Main] menu.
	•	[Optical Drive] is the first device shown in [Boot priority order] in the [Boot] menu.
	Bootable CD/DVD created using B’s Recorder in the CF-W4/CF-W5/CF-Y4/CF-Y5
	series cannot be used on this computer. If you want to share bootable CD/DVD with
	those series, create a new bootable CD/DVD.
	When an external CD/DVD drive is connected, you cannot boot from the internal CD/
	DVD drive.
You have forgotten the	Supervisor Password or User Password: Contact your technical support office.
password.	Administrator password:
	•	If you have a password reset disk, you can reset the administrator password. Set the
		disk and enter any wrong password, then follow the on-screen instructions and set a
	•	new password.
		If you do not have a password reset disk, reinstall ( page 25) and set up Windows,
		and then set a new password.
Cannot log on to Windows	The Windows user name and password may not set correctly on the SD memory card.
with the SD memory card.	Enter the Windows user name and password without using the SD memory card. After
	logging on to Windows, set the same user name and the password on the SD memory
	card and Windows again. (				Reference Manual “SD Security”)
	Set [SD Slot] to [Enable] in the [Advanced] menu of the Setup Utility.
“Remove disks or other	A floppy disk is in the floppy disk drive and it does not contain system startup informa-
media. Press any key to	tion. Remove the floppy disk and press any key.
restart” or a similar mes-	This message may appear with some devices connected to the USB port. Remove the
	device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
sage appears.
	If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-
	stallation and return the hard disk to its condition at the time of purchase. ( page 25) If the
	problem persists even after the reinstallation, contact your technical support office.

Troubleshooting Useful Information Getting Started

Appendix

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