Troubleshooting (Basic)/Error Code/Message
Troubleshooting Useful Information Getting Started
Appendix
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
your technical support office. You can also check the computer’s status in the PC Information Viewer ( | Reference | ||||||
Manual “Check the Computer’s Usage Status”). |
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Starting Up and Sleep and Hibernation Mode |
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The computer does not |
| Connect the AC adaptor. |
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power on/ |
| Insert a fully charged battery. |
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The power indicator or bat- |
| Remove the battery pack and the AC adaptor, then connect them again. |
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| If an additional RAM module has been inserted, remove the RAM module and check to | ||||||
tery indicator is not lit. |
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| see if the RAM module is the recommended one. |
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| When the CPU temperature is high, the computer may not start up to prevent overheating of | |||||
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| the CPU. Wait until the computer cools down, and then turn the power on again. If the com- | |||||
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| puter does not power on even after cooling down, contact your technical support office. | |||||
Windows does not start up. |
| When you turn on the computer for the first time after purchase |
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| Windows setup screen may not be displayed and [The computer restarted unexpectedly | |||||
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| or encountered an unexpected error] message may appear. This message appears | |||||
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| when the computer is forcibly turned off (e.g. The AC adaptor is removed. The battery | |||||
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| becomes empty due to setup without connecting the AC adaptor.) and you cannot use | |||||
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| Windows until reinstallation is complete. In this case, reinstall. |
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| When Windows does not start when resuming from hibernation, set the Product Recovery | |||||
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| If the problem persists, perform reinstallation with the Product Recovery | |||||
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| Remove all peripheral devices. |
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| • | If a device is connected to the USB port, disconnect the device or set [Legacy USB | ||||
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| Support] to [Disable] in the [Advanced] menu of the Setup Utility. |
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| If an additional RAM module has been inserted, remove the RAM module and check to | |||||
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| see if the RAM module is the recommended one. |
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| If the power indicator is lit, slide the power switch for four seconds or longer to turn off, | |||||
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| then turn on again. |
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| Using the following procedure, start up in Safe Mode, and check the error details. | |||||
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| A Turn on the computer, and when the [Panasonic] boot screen disappears (after enter- | |||||
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| ing the password*1 if one is set) hold down F8. |
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| B Release your finger when [Advanced Boot Options] is displayed, and with |
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| select [Safe Mode], then press Enter. |
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| Follow the |
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| Supervisor Password or User Password set with the Setup Utility |
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| Press F9 in the Setup Utility ( page 31 “To start the Setup Utility”) to return the Setup | |||||
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| Utility settings (excluding the passwords) to the default values. Start the Setup Utility and | |||||
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| make the settings again. |
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There is a beep sound, and |
| If “Extended RAM Module Failed” appears, the RAM module is not correctly inserted. | |||||
either “Extended RAM Mod- |
| Turn off the computer, check that the RAM module is a recommended module, then | |||||
ule Failed” or “Standard |
| insert it correctly. |
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RAM Failed” appears. |
| If “Standard RAM Failed” appears, contact your technical support office. |
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Cannot boot from optional |
| Make sure that the bootable CD/DVD is set properly. |
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CD/DVD drive. |
| Start the Setup Utility, and confirm the following settings. |
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| • [USB Port] and [Legacy USB Support] are set to [Enable] in the [Advanced] menu. | |||||
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| • | [USB CDD] is the first device shown in [Boot priority order] in the [Boot] menu. | ||||
You have forgotten the |
| Supervisor Password or User Password: Contact your technical support office. | |||||
password. |
| Administrator password: |
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| • | If you have another account with Administrator authority, | ||||
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| • | password for the problem account. |
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| If you have a password reset disk, click [Reset password] displayed after the password | |||||
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| input error, then follow the |
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| If you cannot do either of the above, you will need to reinstall ( page 26) and setup | |||||
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| Windows. |
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“Remove disks or other |
| A floppy disk is in the floppy disk drive and it does not contain system startup informa- | |||||
media. Press any key to |
| tion. Remove the floppy disk and press any key. |
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restart” or a similar mes- |
| This message may appear with some devices connected to the USB port. Remove the | |||||
| device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. | ||||||
sage appears. |
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| If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein- | ||||||
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| stallation and return the hard disk to its condition at the time of purchase. ( page 26) If the | |||||
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| problem persists even after the reinstallation, contact your technical support office. |
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