Panasonic TBCA1HDSTP-P, TBCA1HDSTPP manual Services

SERVICES

Managed IT Services

Tier-1 help-desk services, providing tablet hardware and operating system support Monday-Friday 9 am to 5 pm. In-depth troubleshooting or access is coordinated through local deskside support resources.

Tier-2 services, providing tablet hardware and operating system support Monday-Friday 9 am to 5 pm. Remote troubleshooting tools are utilized. This service provides resources to assist Level-1 support resolve technical problems and investigating elevated problems by confirming problem validity and seeking known solutions for more complex issues. This is suitable for locations where there are no local deskside technicians available for advanced troubleshooting.

Network Monitoring and Management services include alert/alarm monitoring, device operating system patch management, and performance reporting. These functions provide effective problem diagnostics and statistical gathering of traffic to enable more efficient administration and network tuning.

Frontline Consulting

Frontline consulting service is a project management-driven service that assigns Panasonic technology consultants to ensure a successful product deployment. The consultants specialize in every phase of your deployment, including:

IT Management Technologies ■ Network & Wireless Technologies ■ Software Development ■ Field Engineering

The Panasonic Consultant Service team will follow your deployment through every phase of the information technology lifecycle, which includes planning, engineering, validation, deployment and post-deployment wrap up.

Deployment, Maintenance and Support

Panasonic offers a comprehensive suite of solutions to help roll out, install, support and monitor your technology.

Deployment Services Project Management Services

Frontline deployment service	CF-S09TFMFDSVC	Project / logistics management
Frontline deployment service (less than 150 units)	CF-S09TFMDSVC	Project / logistics management

(per Day)

(per Unit)

CF-SVCFLDPROJ CF-SVCPROJMGMT

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