SERVICES
Extended Warranty & Protection Plus Service Programs
Extended Warranty*
This warranty enables your organization to extend the 3-year standard warranty coverage that comes with every Panasonic Toughpad™ computer to either 4 or 5 years depending on budget needs. A separate battery warranty program is available under the Extended Warranty Battery Replacement program.
1 | Additional Year | FZ-SVCTPEXT1Y |
2 | Additional Years | FZ-SVCTPEXT2Y |
Extended Battery Warranty
This warranty enables your organization to extend the 1-year standard battery warranty coverage that comes with every Panasonic Toughpad computer to either 2, 3, 4 or 5 years depending on budget needs.
1 Additional Year | FZ-SVCTPBXW1Y |
2 Additional Years | FZ-SVCTPBXW2Y |
3 Additional Years | FZ-SVCTPBXW3Y |
4 Additional Years | FZ-SVCTPBXW4Y |
Protection Plus*
This warranty adds an additional layer of protection that enhances the standard warranty coverage by protecting against accidental physical damage that occurs during regular use of a Toughpad computer. This warranty program may be purchased for the 3-year warranty period or for 1 or 2 additional years beyond the standard warranty period.
3 Years | FZ-SVCTPNF3Y |
4 Years | FZ-SVCTPNF4Y |
5 Years | FZ-SVCTPNF5Y |
Hot Swap Program**
This service minimizes user downtime by shipping customer-owned Toughpad devices for next -business-day delivery directly to your organization’s users from our National Service Center to replace the Toughpad that needs to be sent in for repair. This program may be purchased for the 3-year warranty period or for 1 or 2 additional years beyond the standard warranty period.
3 Years | FZ-SVCTPHS3Y |
4 Years | FZ-SVCTPHS4Y |
5 Years | FZ-SVCTPHS5Y |
*Does not include battery replacement beyond the tablet 1-year battery warranty. If battery XW is not purchased, all battery replacements after 1 year from purchase are considered out of warranty and chargeable.
**Customer purchases the swap pool units. Spare unit quantity based on user hours and environment and should be minimum of 4% of installed units. Drive imaging included in SKU pricing. Replacement unit is shipped the same day if the call is received before 3 PM ET.
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