Lenovo Y570, Y470 manual Troubleshooting, Frequently asked questions

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Chapter 5. Troubleshooting

Frequently asked questions -----------------------------------------------------------------------------------

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad Y470/Y570 Setup Poster.

What safety precautions should I follow when using my computer?

See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.

How can I prevent problems with my computer?

See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.

What are the main hardware features of my computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix. CRU instructions” on page 36 of this guide.

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 29.

How can I contact the customer support center?

See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Contents IdeaPad Y470/Y570 Regulatory Notice First Edition December Copyright Lenovo Contents Page Getting to know your computer „ Y470Getting to know your computer Wireless module„ Y570 Antennas Computer displayOneKey Rescue Getting to know your computer Power buttonIndicators Volume buttons System buttonUSB combo port USB port RJ-45 portMicrophone jack Getting to know your computer Headphone jack USB combo port TV-in jack AC power adapter„ Y470 „ Y570 On select models Optical driveDevice switch Processing Unit Switch on select ModelsGPU Graphics Bottom view Battery pack Battery latch manual Learning the basics „ Connecting to the power„ Configuring the operating system „ Reading the manualsPutting your computer into sleep state Learning the basicsShutting down your computer „ Removing the battery pack „ Checking battery status„ Charging the battery „ Handling the batteryTouchpad button Y470 „ Numeric keypadY570 „ Function key combinations Learning the basics Inserting a memory card „ Using memory cards not supplied„ Connecting a universal serial bus USB device Removing a memory card„ Connecting a Bluetooth device Enabling Bluetooth communications on your computerMute/Unmute Volume down Volume up „ Volume buttons b- d„ OneKey Rescue system button a „ OneKey Theater button e Efficient thermal dissipation mode Standard modeSuper silent mode Performing dust cleaningSystem status indicators Page „ Using passwords „ Using VeriFace„ Attaching a security lock not supplied Enabling Nvidia Optimus on select models „ Using 3D Vision on your computer Enabling 3D Vision„ Hardware connection Connecting to the Internet„ Software configuration CableEnabling wireless connection „ Using Wi-Fi/WiMAXConnecting to the Internet Software configurationOneKey Rescue system „ IntroductionTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Password problem Display problemsKeyboard problems Computer screen problems Troubleshooting Sleep or hibernation problemsSound problems Startup problem Troubleshooting Battery problemsHard disk drive problem OneKey Rescue system problemsTroubleshooting Other problems Appendix. CRU instructions Appendix. CRU instructions Handling a hard disk driveAppendix. CRU instructions Appendix. CRU instructions Appendix. CRU instructions Sdram Appendix. CRU instructions Appendix. CRU instructions Removing the optical drive Trademarks Page New World. New Thinking.TM
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