Lenovo Y570, Y470 manual Troubleshooting Battery problems, Hard disk drive problem, Startup problem

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Chapter 5. Troubleshooting

Battery problems

Your computer shuts down before	• Discharge and recharge the battery.
the battery status indicator shows
empty.
-or-
Your computer operates after the
battery status indicator shows
empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

The battery does not charge.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

•For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.	• In the Boot menu in BIOS setup utility, make sure that the hard disk
	drive is included in the Boot Device Priority correctly.

A startup problem

The Microsoft® Windows operating	• Use the OneKey Rescue system to help solve or identify your
system does not start.	problem. For details about OneKey Rescue system, see “Chapter 4.
	OneKey Rescue system” on page 29.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You will need
	to free more hard disk space on your system partition (C drive).
Fail to restore system partition to	• The system partition, such as the partition size or the drive capacity
factory default.	of C, has been modified.

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Contents IdeaPad Y470/Y570 Regulatory Notice First Edition December Copyright Lenovo Contents Page Getting to know your computer „ Y470Getting to know your computer Wireless module„ Y570 Antennas Computer displayOneKey Rescue Getting to know your computer Power buttonIndicators Volume buttons System buttonMicrophone jack RJ-45 portUSB combo port USB port Getting to know your computer Headphone jack USB combo port TV-in jack AC power adapter„ Y470 „ Y570 On select models Optical driveGPU Graphics Processing Unit Switch on select ModelsDevice switch Bottom view Battery pack Battery latch manual Learning the basics „ Connecting to the power„ Configuring the operating system „ Reading the manualsShutting down your computer Learning the basicsPutting your computer into sleep state „ Removing the battery pack „ Checking battery status„ Charging the battery „ Handling the batteryTouchpad button Y570 „ Numeric keypadY470 „ Function key combinations Learning the basics Inserting a memory card „ Using memory cards not supplied„ Connecting a universal serial bus USB device Removing a memory card„ Connecting a Bluetooth device Enabling Bluetooth communications on your computer„ OneKey Rescue system button a „ Volume buttons b- dMute/Unmute Volume down Volume up „ OneKey Theater button e Efficient thermal dissipation mode Standard modeSuper silent mode Performing dust cleaningSystem status indicators Page „ Attaching a security lock not supplied „ Using VeriFace„ Using passwords Enabling Nvidia Optimus on select models „ Using 3D Vision on your computer Enabling 3D Vision„ Hardware connection Connecting to the Internet„ Software configuration CableEnabling wireless connection „ Using Wi-Fi/WiMAXConnecting to the Internet Software configurationOneKey Rescue system „ IntroductionTroubleshooting Frequently asked questionsTroubleshooting When do I need to restore the system to the factory status?Keyboard problems Display problemsPassword problem Sound problems Troubleshooting Sleep or hibernation problemsComputer screen problems Startup problem Troubleshooting Battery problemsHard disk drive problem OneKey Rescue system problemsTroubleshooting Other problems Appendix. CRU instructions Appendix. CRU instructions Handling a hard disk driveAppendix. CRU instructions Appendix. CRU instructions Appendix. CRU instructions Sdram Appendix. CRU instructions Appendix. CRU instructions Removing the optical drive Trademarks Page New World. New Thinking.TM