USB virtual desktop (model U170) user guide
3. Click the checkbox to “enable”
The “Running Program” fields can without the underlying windowing applications.
be used to designate a single application to be displayed system. This may be used for kiosk or digital signage
Troubleshooting guide
No graphics are displayed of a U170 station
If there is nothing being displayed on a U170 station check the following:
1.Is the blue light on the U170 on? If not, the device has not yet been enumerated to the PC. This could take up to
2.If the blue light is not on check to make sure the unit is plugged in to a USB 2.0 port. If
connecting to a hub, make sure the hub is powered.
3. If the display is “gray” it is possible that you have not registered the device and it is timed out. Run the registration wizard.
PC will not boot after attaching U170 virtual desktop
Some older PCs have difficulty with USB 2.0 composite devices. There are two potential ways to solve 1) attach the U170 after booting, 2) try a separate USB PCI card 3) disable legacy USB support in the BIOS.
U170 will not register
Run the registration wizard, when the system scans and lists all of the connected U170 devices make sure the serial number of each device is displayed. If not, try unplugging and
Sound does not play
We setting up multiple U170 for the first time there are MANY items for the PC to discover and the host may not enumerate all devices correctly the first time. Therefore a double reboot is advised to ensure all devices are enumerate properly (needed only after new devices are added).
Extended boot time to the OS
When multiple U170’s are connected to the host the normal boot time will be extended some for each unit added. Remember the OS and PC is supporting that many more users.
For more troubleshooting information visit the NComputing knowledge base in the support section of the NComputing website at www.ncomputing.com
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