Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin troubleshooting.

N

Is there power?

Y

N

Go to

“Flowchart

2.2—No Power,

Part 1.”

Beeps,

Check

 

 

 

LED board,

 

 

 

LEDs, or error

 

N

 

speaker

 

 

messages?

 

 

connections.

 

 

Go to

Y

 

 

 

All drives

 

 

 

“Flowchart

 

 

working?

 

2.17—Nonfunction

N

 

Y

 

ing Device.”

 

 

 

 

Go to

 

 

Is there video?

 

 

 

“Flowchart

 

N

Go to

(no boot)

2.6—No Video,

 

 

“Flowchart

 

Part 1.”

Keyboard/

 

Y

 

2.18—Nonfunction

 

 

 

pointing

 

ing Keyboard” or

 

 

device

 

“Flowchart

N

 

working?

 

2.19—Nonfunction

 

 

ing Pointing

 

Go to

Y

 

Is the OS

 

 

Device.”

“Flowchart

 

 

 

 

 

loading?

2.9—No Operating

 

N

 

 

System (OS)

Connecting

 

Go to

Y

Loading.”

 

 

“Flowchart

 

 

to network

 

2.20—No

 

 

or modem?

 

N

 

 

Network/Modem

 

 

 

 

Y

 

Connection.”

 

Go to

 

Is there

 

 

 

“Flowchart

 

 

 

sound?

2.15—No Audio,

 

 

 

Y

Part 1.”

End

 

 

 

 

 

 

Maintenance and Service Guide

2–13

Page 45
Image 45
HP NX9500 manual Flowchart 2.1-Initial Troubleshooting, Flowchart No Power Part