Troubleshooting

Obtaining, Saving or Printing Diagnostic Test Information

1.Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2.Select the Test tab.

3.In the scroll box, select the category or device you want to test.

4.Select a test type:

❏Quick Test—Runs a quick, general test on each device in a selected category.

❏Complete Test—Performs maximum testing on each device in a selected category.

❏Custom Test—Performs maximum testing on a selected device.

◆To run all tests for your selected device, select the Check All button.

◆To run only the tests you select, select the Uncheck All button, and then select the check box for each test you want to run.

5.Select a test mode:

❏Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices.

❏Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

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Maintenance and Service Guide