Troubleshooting
Battery problem
Problems | Possible causes | Possible solutions | |
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Battery does not charge |
| 1 | Unplug the supplied |
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| Dell AC power |
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| adapter from the wall |
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| and verify that the |
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| outlet is functioning. |
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| 2 Check all cable | |
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| connections and plug |
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| back into the wall, then |
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| back into the tablet. |
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| 3 Check all connectors | |
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| to ensure proper |
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| connectivity. |
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| The tablet's temperature | Charge the battery in an | |
| is below 0 °C or higher | ambient temperature | |
| than 35 °C. | between 0 °C to 35 °C. | |
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| The battery or power | Contact a Dell authorized | |
| adapter is damaged. | reseller to replace the | |
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| battery or power adapter. | |
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Battery drains quickly | If the tablet is not in the | • Temporarily turn off | |
even when the tablet is | range of a network it |
| the tablet. |
in Standby mode | can connect to, the | • Move the tablet in | |
| tablet continues to send | ||
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| range of a network it | |
| out signals to locate a |
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| can connect to, or | |
| base station and drains |
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| temporarily turn off the | |
| the battery. |
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| wireless connection on | |
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| your tablet. |
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Troubleshooting