Dell XPS 10 user manual Troubleshooting, Battery problem

Page 36

Troubleshooting

Battery problem

Problems

Possible causes

Possible solutions

 

 

 

 

Battery does not charge

 

1

Unplug the supplied

 

 

 

Dell AC power

 

 

 

adapter from the wall

 

 

 

and verify that the

 

 

 

outlet is functioning.

 

 

2 Check all cable

 

 

 

connections and plug

 

 

 

back into the wall, then

 

 

 

back into the tablet.

 

 

3 Check all connectors

 

 

 

to ensure proper

 

 

 

connectivity.

 

 

 

 

The tablet's temperature

Charge the battery in an

 

is below 0 °C or higher

ambient temperature

 

than 35 °C.

between 0 °C to 35 °C.

 

 

 

 

The battery or power

Contact a Dell authorized

 

adapter is damaged.

reseller to replace the

 

 

battery or power adapter.

 

 

 

Battery drains quickly

If the tablet is not in the

• Temporarily turn off

even when the tablet is

range of a network it

 

the tablet.

in Standby mode

can connect to, the

• Move the tablet in

 

tablet continues to send

 

 

range of a network it

 

out signals to locate a

 

 

 

can connect to, or

 

base station and drains

 

 

 

temporarily turn off the

 

the battery.

 

 

 

wireless connection on

 

 

 

 

 

 

your tablet.

 

 

 

 

36

Troubleshooting

Image 36
Contents XPS 10 Tablet Rev. A01 Contents Using XPS 10 Mobile Keyboard Dock Locating Your Service Tag and ExpressXPS 10 Tablet Features 23 4 5Page Volume Page Page XPS 10 Tablet Accessories Setting Up Your XPS 10 Tablet Connect the AC power adapter and power cableGetting Your Tablet Ready for Use Charging the tablet Battery icon displayed on the screen Turning On Your Tablet Turning Off Your Tablet Turning Off the ScreenInserting a Micro-SD card Using Your XPS 10 Tablet How to lock the screen orientationScreen Orientation GesturesSo on Page How to access the Start screen Windows 8 Start ScreenGet to know Windows Swipe left Swipe rightSwipe up/down Using Headphones Managing Your Tablet Settings Remove the Micro-SD cardWi-Fi setting Refresh your tabletReset your tablet Recover your tabletSynchronizing Your Tablet Use Microsoft accountCopy music, photos, and videos Using XPS 10 Mobile Keyboard Dock Mobile Keyboard Dock FeaturesRegulatory model K05M Using XPS 10 Mobile Keyboard Dock Docking Your Tablet to the Keyboard Dock Using XPS 10 Mobile Keyboard Dock Undocking Your Tablet from the Keyboard Dock Charging the tablet and dock Using XPS 10 Mobile Keyboard Dock Battery behavior Cleaning Your Tablet Troubleshooting Battery problemSystem problem Reset your tabletTouchscreen problem Network ProblemLocating Your Service Tag and Express Service Code Specifications Physical dimensionsEnvironmental requirements Ports and Connectors Touchscreen displayAC Adapter Glossary Glossary Glossary Glossary Index Index