Introduction

Hospitality Messaging Server 400

This guide highlights the options available from the Staff Telephone User Interface (TUI). The TUI was specifically designed to provide an easy and convenient way for Administrators to perform common maintenance and administrative tasks from a telephone set instead of directly from the system. It offers similar functions to those provided by the Meridian Mail HVS Guest Administration Console (GAC). This feature is currently available in English (American), British, German, Russian, Italian, French, Spanish (Latin American), Mandarin, and Japanese.

TUI Access

Dial the TUI access number and enter the password. Consult your System Administrator to obtain both the TUI access number (DN) and Password.

Menu Options

Once a valid password is entered, the user will be presented with 3 options:

For PMS Menu, press 1

For Guest Services Menu, press 2

For Prompt Maintenance Menu, press 3

To record Welcome Prompt, press 4 (Hidden Option – not prompted)

Below is the sub-menu for each option followed by a brief explanation of each function:

Property Management Services (PMS)

1)Check In a room

-Enter room number, # (termination key)

-System validates entry

-‘Command Activated’ prompt played (if valid)

-Returns to PMS Menu

Note: A room that is checked-in through this function will have “New Guest” as its name

2)Check Out a room

-Enter room number, # (termination key)

-System validates entry

-‘Command Activated’ prompt played (if valid)

-Returns to PMS Menu

Note: A room that is checked-out through this function will have its name deleted

3)Move a guest to another room

-Enter Old room number, # (termination key)

-Enter New room number, # (termination key) Note: New room must be a vacant room

-‘Command Activated’ prompt played

-Returns to PMS Menu

Page 3