
Preface 15
How to get help
If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers:
| Technical Solutions Center | Telephone | |
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| Europe, Middle East, and Africa | (33) (4)  | |
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| North America | (800) | 4NORTEL or (800)  | 
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| Asia Pacific | (61) (2)  | |
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| China | (800) | |
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Additional information about the Nortel Networks Technical Solutions Centers is available from the www.nortelnetworks.com/help/contact/global URL.
An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the