RTP Media Portal Alarms

Wait for at least two audit cycles to see if the alarm is cleared automatically. An audit cycle has a duration defined by the “Idle Session Audit Period” property.

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The following section details how to clear certain alarms that affect the RTP Media Portal. RTP Media Portal alarms are discussed in further detail in the MCP System Management Console Basics.

Clearing the RTP101 Alarm (Blade out of service)

1Verify that you can log in to the blade (card) from the host. If successful, the private network connection is OK.

2Once you are logged in to the blade, verify the blade can reach the default gateway: Ping the gateway IP address from the blade. If successful, the public network connection is OK.

3Contact your next level of support with the results of these tests.

Clearing the RTP102 Alarm (RTP Media Portal Out of Service)

1Verify that you can log in to the host. If successful, the private network connection to the host is OK.

2Once you are logged in to the host, verify that each of the available blades is reachable (ping each blade).

3Log in to a blade. Verify the blade can reach the default gateway: Ping the gateway IP address from the blade. If successful, the public network connection is OK.

4Repeat for each blade.

5Contact your next level of support with the results of these tests.

Clearing the RTP103 Alarm (Best Blade Selection)

1Verify that you can log in to the blade (card) from the host. If successful, the private network connection is OK.

2Once you are logged in to the blade, verify the blade can reach the default gateway: ping the gateway IP address from the blade. If successful, the public network connection is OK.

3Repeat for each blade.

4Verify that the correct number of public/private ports have been configured. Use the query tool in the System Management Console.

5Contact your next level of support with the result of these tests.

Clearing the RTP104 Alarm (Public Port Usage) 1

NN10035-111 Standard MCP 1.1 FP1 (02.02) April 2003