Tektronix 850 manual Printer Warranty

Warranty

Printer Warranty

Tektronix warrants that the Phaser 850 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Tektronix, at its option, will:

(1)repair the product by means of telephone support or on-site service at no charge for parts or labor,

(2)replace the product with a comparable product, or

(3)refund the amount paid for the product, less a reasonable allowance for usage, upon its return.

Under this product warranty, Customer must notify Tektronix or its authorized service representative of the defect before the expiration of the warranty period. To obtain service under this warranty, the Customer must first contact Tektronix Telephone Support personnel or that of its authorized service representative. Telephone Support personnel will work to resolve issues professionally and quickly, however the Customer must reasonably assist Tektronix or its authorized representative.

If telephone support is unsuccessful, Tektronix or its authorized service representative will provide warranty repair at Customer's site without charge as provided below.

■Service is available anywhere within the United States for products purchased in the United States

■Inside the European Economic Area, service is available within the customary on-site service area for products purchased in the EEA

■Outside the US & EEA, service is available within the customary on-site service area in the country of purchase

A description of the customary on-site service area may be obtained from the local Tektronix subsidiary or authorized Tektronix distributor. On-site service is at Tektronix or its authorized service representative’s sole discretion and is considered an option of last resort.

If the Customer’s product contains features that enable Tektronix or its authorized service representative to diagnose and repair problems with the product remotely, Tektronix may request that Customer allow such remote access to the product.

In the maintenance of the product, Tektronix may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Tektronix. Tektronix, at its option, may request the return of these parts.