Troubleshooting

Q1: Why doesn’t the driver CD Auto-Run after it is inserted into the CD-ROM drive in Windows?

A1: This problem usually occurs because the Auto-Insertfunction of the CD-ROM drive is disabled. Please enter Device Manager in Control Panel and enable the Auto-Insertfunction of the CD-ROM drive. Alternatively, you can execute the JetFlash.EXE in the driver CD manually.

Q2: Why isn’t my operating system detecting JetFlash after I’ve plugged it into the USB port of my computer?

A2: Please check following:

1.Is the driver installation complete? If not, follow the procedures in Driver Installation to complete it.

2.Is JetFlash properly connected to the USB port? If not, unplug it and plug it in again.

3.Is the USB port enabled? If not, refer the user’s manual of your computer (or motherboard) to enable it.

4.Is the battery in JetFlash? If yes, remove the battery and plug it again.

Q3: Why can’t MP3 or WMA files be downloaded to JetFlash?

A3: This problem may be caused by an incomplete driver installation. Uninstall the driver and re-install it. If it doesn’t work, see Recover JetFlash to format JetFlash.

Q4: Why can’t I find the file that was just copied to JetFlash? Why does the file that was just deleted still appear?

A4: This problem occurs when the copy or delete process had not been completed before you unplugged JetFlash. Please re-copy or re-delete the file and follow the procedure shown in How to Unplug JetFlash Safely to remove JetFlash after the copy or delete process is completed.

Q5: Why does the Power/Play LED turn green after I have unplugged JetFlash from my computer?

A5: This situation is normal. Whenever JetFlash is unplugged from a computer, it enters MP3 mode automatically. To exit from MP3 mode, press and hold the PLAY/PAUSE button until the Power/Play LED turns off.

Q6: Why don’t the buttons work during the operation of JetFlash?

A6: Check to see if the Hold switch is set to “ON”. If yes, set it to “OFF”.

Q7: Why do the three LEDs just blink a moment and extinguish when press the PLAY/PAUSE button to turn on JetFlash?