Service, How to Contact APC | American Power Conversion CTSLP/G

Chapter 4 Service, Contact and Warranty Information

Service

APC makes every effort to ensure parts and equipment arrive in working condition. Occasionally, it may be necessary to return parts or equipment that are not in working condition.

If the unit requires service do not return it to the dealer. Follow these steps:

1.Contact APC Customer Support through the APC Web site, www.apc.com/support.

Note the product model number, the serial number, and the date purchased. If you call APC Customer Support, a technician will ask you to describe the problem and try to solve it over the phone. If this is not possible the technician will issue a Returned Material Authorization Number (RMA#).

If the product is under warranty, repairs are free. If not, there is a repair charge.

Procedures for servicing or returning products may vary internationally. Refer to the APC Web site. Select the appropriate country from the country selection field. Select Support from the tab at the top of the web page.

2.Pack the product in its original packaging. If the original packing is not available, refer to the APC Web site for information on obtaining appropriate packing materials.

Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

3.Mark the RMA# on the outside of the package.

4.Return the unit by insured, prepaid carrier to the address given to you by Customer Support.

How to Contact APC

In the USA …		Outside the USA …

Refer to the APC Web	site,	Refer to the APC Web site, www.apc.com. Select the appropriate
www.apc.com/support.		country from the country selection field. Select the Support tab at
		the top of the web page.

11	990-5518 03/02

CTSLP/G specifications

American Power Conversion (APC) has long been recognized for its commitment to providing reliable power solutions for both commercial and residential applications. One of their prominent products is the APC CTSLP/G, a robust and versatile power protection unit designed to ensure operational continuity and safeguard critical systems against power disruptions.

The APC CTSLP/G is characterized by its impressive features, combining advanced technology and user-friendly design. One of its main features is its high availability, making it an ideal choice for environments that require continuous power supply, such as data centers, telecommunication systems, and healthcare facilities. The unit utilizes a double-conversion online technology, which ensures that the connected equipment receives consistent and high-quality power. This method converts incoming AC power to DC and then back to AC, effectively isolating sensitive devices from power fluctuations and providing them with clean power.

Another notable aspect of the CTSLP/G is its scalable architecture, allowing for the addition of extra battery packs to accommodate varying levels of power requirements. This feature is particularly beneficial for growing businesses that may need to expand their power capabilities without replacing the entire system. The modular design also enhances serviceability, facilitating maintenance and upgrades while minimizing downtime.

The APC CTSLP/G boasts a high efficiency rating, contributing to overall energy savings and reduced operational costs. Its intelligent energy management features enable users to monitor power consumption and optimize performance, aligning with sustainability goals. Additionally, the product includes advanced battery management technology that extends battery life and reduces maintenance needs by ensuring optimal charging cycles.

User interface and management capabilities are also significant attractions of the CTSLP/G. Equipped with an LCD display, users can easily access real-time information about power status, battery health, and alarms. It supports network management protocols such as SNMP, allowing for seamless integration with existing IT infrastructure and real-time monitoring via web-based dashboards.

In summary, the APC CTSLP/G combines cutting-edge technology, modular design, high efficiency, and advanced management features, making it a powerful solution for ensuring continuous power supply in critical environments. Its reliability and performance reflect APC's dedication to protecting devices and systems against the uncertainties of electrical disturbances.