Solve printing problems ..........................................................................................................

77

The device shuts down unexpectedly ...............................................................................

77

All device lights are on or flashing ....................................................................................

78

The device is not responding (nothing prints) ...................................................................

78

Device does not accept print cartridge ..............................................................................

79

Device takes a long time to print .......................................................................................

79

Blank or partial page printed .............................................................................................

80

Something on the page is missing or incorrect .................................................................

80

Placement of the text or graphics is wrong .......................................................................

81

Poor print quality and unexpected printouts ............................................................................

82

General tips ......................................................................................................................

82

Meaningless characters print ............................................................................................

83

Ink is smearing .................................................................................................................

84

Ink is not filling the text or graphics completely .................................................................

85

Output is faded or dull colored ..........................................................................................

85

Colors are printing as black and white ..............................................................................

86

Wrong colors are printing ..................................................................................................

86

Printout shows bleeding colors .........................................................................................

87

Colors do not line up properly ...........................................................................................

87

Lines or dots are missing from text or graphics ................................................................

87

Solve paper-feed problems .....................................................................................................

88

Media is not supported for the device ...............................................................................

88

Media is not picked up ......................................................................................................

88

Media is not coming out correctly .....................................................................................

88

Pages are skewing ...........................................................................................................

89

Multiple pages are being picked up ..................................................................................

89

Troubleshoot installation issues ..............................................................................................

89

Hardware installation suggestions ....................................................................................

89

Software installation suggestions ......................................................................................

90

Problems setting up 802.11 or Bluetooth wireless communication ...................................

90

Check the wireless printer accessory .........................................................................

91

Check the wireless settings ........................................................................................

91

Check the network communication .............................................................................

91

Check the wireless signal ...........................................................................................

92

Clear jams ..............................................................................................................................

93

Clear a jam in the device ..................................................................................................

93

Tips for avoiding jams .......................................................................................................

94

6 Control-panel lights reference

 

Interpret control-panel lights ...................................................................................................

95

A HP supplies and accessories

 

Order printing supplies online ...............................................................................................

101

Accessories ..........................................................................................................................

101

Supplies ................................................................................................................................

101

Print cartridges ................................................................................................................

101

HP media ........................................................................................................................

102

B Support and warranty

 

Hewlett-Packard limited warranty statement .........................................................................

104

Obtain electronic support ......................................................................................................

105

4