Solve printing problems .......................................................................................................... | 77 |
The device shuts down unexpectedly ............................................................................... | 77 |
All device lights are on or flashing .................................................................................... | 78 |
The device is not responding (nothing prints) ................................................................... | 78 |
Device does not accept print cartridge .............................................................................. | 79 |
Device takes a long time to print ....................................................................................... | 79 |
Blank or partial page printed ............................................................................................. | 80 |
Something on the page is missing or incorrect ................................................................. | 80 |
Placement of the text or graphics is wrong ....................................................................... | 81 |
Poor print quality and unexpected printouts ............................................................................ | 82 |
General tips ...................................................................................................................... | 82 |
Meaningless characters print ............................................................................................ | 83 |
Ink is smearing ................................................................................................................. | 84 |
Ink is not filling the text or graphics completely ................................................................. | 85 |
Output is faded or dull colored .......................................................................................... | 85 |
Colors are printing as black and white .............................................................................. | 86 |
Wrong colors are printing .................................................................................................. | 86 |
Printout shows bleeding colors ......................................................................................... | 87 |
Colors do not line up properly ........................................................................................... | 87 |
Lines or dots are missing from text or graphics ................................................................ | 87 |
Solve | 88 |
Media is not supported for the device ............................................................................... | 88 |
Media is not picked up ...................................................................................................... | 88 |
Media is not coming out correctly ..................................................................................... | 88 |
Pages are skewing ........................................................................................................... | 89 |
Multiple pages are being picked up .................................................................................. | 89 |
Troubleshoot installation issues .............................................................................................. | 89 |
Hardware installation suggestions .................................................................................... | 89 |
Software installation suggestions ...................................................................................... | 90 |
Problems setting up 802.11 or Bluetooth wireless communication ................................... | 90 |
Check the wireless printer accessory ......................................................................... | 91 |
Check the wireless settings ........................................................................................ | 91 |
Check the network communication ............................................................................. | 91 |
Check the wireless signal ........................................................................................... | 92 |
Clear jams .............................................................................................................................. | 93 |
Clear a jam in the device .................................................................................................. | 93 |
Tips for avoiding jams ....................................................................................................... | 94 |
6 |
|
Interpret | 95 |
A HP supplies and accessories |
|
Order printing supplies online ............................................................................................... | 101 |
Accessories .......................................................................................................................... | 101 |
Supplies ................................................................................................................................ | 101 |
Print cartridges ................................................................................................................ | 101 |
HP media ........................................................................................................................ | 102 |
B Support and warranty |
|
104 | |
Obtain electronic support ...................................................................................................... | 105 |
4