Appendix B

Placing a call

Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP Printer)

•Serial number (located on the back or bottom of the HP Printer)

•Messages that appear when the situation occurs

•Answers to these questions:

ƕHas this situation happened before?

ƕCan you re-create it?

ƕDid you add any new hardware or software to your computer at about the time that this situation began?

ƕDid anything else occur prior to this situation (such as a thunderstorm, HP Printer was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

108 Support and warranty