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HP Officejet H470b Solve paper-feedproblems, Media is not supported for the device, Media is not picked up, Media is not coming out correctly

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Chapter 5

Check the print cartridges

•Clean the print cartridges. For more information, see Clean the print cartridges.

•Whenever you install a new print cartridge, you should align the print cartridges for the best possible print quality. If your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS). For more information, see Align the print cartridges.

•Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories.

Solve paper-feed problems

For information on resolving jams, see Clear a jam in the device.

This section contains the following topics:

•Media is not supported for the device

•Media is not picked up

•Media is not coming out correctly

•Pages are skewing

•Multiple pages are being picked up

Media is not supported for the device

Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media.

Media is not picked up

•Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.

•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

•Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

•Make sure to fully extend the input tray extension if your device model has an extension.

Media is not coming out correctly

Remove excess media from the output area. If printed media stacks up outside the output slot, it can prevent media from properly exiting the device.

88 Maintain and troubleshoot

Contents

Page Page Copyright information Hewlett-PackardCompany notices Acknowledgements Safety information Page Contents 4 Configure and manage 5 Maintain and troubleshoot 6 Control-panellights reference A HP supplies and accessories B Support and warranty Device specifications Regulatory information Index 1 Get started Find other resources for the product Accessibility Understand the device parts Front view Back and side view Control Panel Bottom view Travel tips Page 2 Install the accessories Install and use the battery Battery safety Understand the battery Charge and use the battery Install and use 802.11 and Bluetooth accessories Install the 802.11 or Bluetooth wireless USB accessory 802.11 and Bluetooth wireless printing About Bluetooth 3 Use the device Select print media Tips for selecting and using print media Cards and envelopes Photo media Best Understand specifications for supported media Cards Photo media Other media Set minimum margins Load media Change print settings To change settings from an application for current jobs (Windows) To change default settings for all future jobs (Windows) To change settings (Mac OS) Use the HP Solution Center (Windows) Print on both sides (duplexing) Guidelines for printing on both sides of a page To perform duplexing (Windows) To perform duplexing (Mac OS) Print on special and custom-sizedmedia To print on special or custom-sizedmedia (Windows) To print on special or custom-sizedmedia (Mac OS) Print borderless To print a borderless document (Windows) To print a borderless document (Mac OS) Print from mobile devices Print digital photographs To print with six-inkcolor Guidelines for printing photographs Print from mobile phones Print from Pocket PC devices To install HP Mobile Printing for Pocket PC To print from Pocket PC devices To print using a wireless connection 3.Tap Start, and then tap HP Mobile Printing Print from Palm OS devices Use memory devices Print from memory cards and USB Flash drives To print from a memory card Printer Services Print Settings Direct Print Settings Cancel a print job 4 Configure and manage Manage the device Monitor the device Administer the device Use device management tools Toolbox (Windows) HP Printer Utility (Mac OS) Network Printer Setup Utility (Mac OS) Toolbox software for PDAs (Pocket PC and Palm OS) HP Instant Support myPrintMileage Understand the device information pages Print device information pages from the control panel Print device information pages from the software Configure the device (Windows) Direct connection Configure the device (Mac OS) To install the software To share the device on a locally shared network Uninstall and reinstall the software To uninstall from a Windows computer, method HP Digital Imaging Monitor Uninstall Add/Remove Programs Programs and Features 802.11wireless connection About the wireless profile switch About 802.11 wireless network settings Set up for 802.11 using factory defaults To set up using ad hoc mode and factory defaults with no USB cable (Windows) not Set up for 802.11 on existing (non-default)networks To set up on an existing network with a USB cable (Windows or Mac OS) To set up on an existing network with no USB cable Configure and use 802.11 wireless profiles Use the wireless profile switch Reset 802.11 wireless profiles to factory defaults Configure multiple printers for 802.11 (Windows) Bluetooth wireless connection Set up a Bluetooth wireless connection Configure Bluetooth wireless settings Bluetooth wireless settings options To change the device’s Bluetooth device name (Windows) 3.Click the Configure Bluetooth Settings tab Device Name To change the device’s Bluetooth device name (Mac OS) 3.Click the Bluetooth Settings panel Bluetooth discovery Bluetooth fonts Wireless configuration page Bonding Bluetooth wireless profiles Hardcopy cable replacement profile (HCRP) 5 Maintain and troubleshoot Work with print cartridges Replace the print cartridges To replace the print cartridges Page Align the print cartridges Print with a single print cartridge Calibrate color Maintain the device Clean the device Clean the print cartridges To clean print cartridges automatically Control panel Toolbox (Windows) Clean Print Cartridges HP Printer Utility (Mac OS) Clean Page Store printing supplies Replace the ink service module Troubleshooting tips and resources Solve printing problems The device shuts down unexpectedly All device lights are on or flashing The device is not responding (nothing prints) Device does not accept print cartridge Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts General tips Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Solve paper-feedproblems Media is not supported for the device Media is not picked up Media is not coming out correctly Pages are skewing Troubleshoot installation issues Hardware installation suggestions Software installation suggestions Problems setting up 802.11 or Bluetooth wireless communication Check the wireless printer accessory Check the wireless settings Check the network communication To PING the device Enter Example Check the wireless signal Clear jams Clear a jam in the device Tips for avoiding jams 6 Control-panellights reference Interpret control-panellights Resume (Resume Page Page (Power A HP supplies and accessories Order printing supplies online Accessories Supplies Mac OS HP media Buy Shopping B Support and warranty Hewlett-Packardlimited warranty statement Obtain electronic support Obtain HP telephone support Support process If you have a problem, follow these steps: HP support by phone Phone support period Telephone support numbers Page Placing a call After the phone support period Additional warranty options Prepare the device for shipment Pack the device To pack the device C Device specifications Physical specifications Product features and capacities Processor and memory specifications System requirements Print resolution Environmental specifications Electrical specifications Acoustic emission specifications (noise levels per ISO 7779) Memory card specifications D Regulatory information Environmental sustainability program Material safety data sheets Recycling Product packaging Plastics HP products and supplies Page FCC statement Other regulatory information Page RoHS notices (China only) Toxic and hazardous substance table LED indicator statement Regulatory model number Declaration of conformity Index Symbols/Numerics