Device does not accept print cartridge

Check the print cartridge

•Remove and reinstall the print cartridge.

•Make sure the print cartridge is inserted into its correct slot. Make sure the protective tape has been completely removed from the print cartridge. For more information, see Replace the print cartridges.

Clean the print cartridge manually

Complete the print cartridge cleaning procedure. For more information, see To clean print cartridges manually.

Turn off the device after removing the print cartridge

After removing the print cartridge, turn off the device, wait about 20 seconds, and turn it on again without the print cartridge installed. After the device has restarted, reinsert the print cartridge.

Device takes a long time to print

Check the system resources

Make sure your computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see System requirements. In addition, if the computer is too busy running other programs, documents can print more slowly.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings.

Check for radio interference

If the device is connected using wireless communication and is printing slowly, then the radio signal might be weak. For more information, see Problems setting up 802.11 or Bluetooth wireless communication.

Check the wireless connection

•Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file.

•After switching from one 802.11 wireless profile to another, the first print job takes 10 seconds or so before it starts to print. For more information, see Problems setting up 802.11 or Bluetooth wireless communication.

Solve printing problems

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