Chapter 5

To remove the print cartridge from the print cartridge protector

ŸPress down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector.

Replace the ink service module

The replaceable ink service module holds waste ink from the black print cartridge. When it is almost full, the device lights will prompt you to replace it. For more information, see Control-panel lights reference.

When the ink service module is full, the device will stop printing. If you have a new ink service module, install it immediately by following the instructions that come with it.

Otherwise, visit www.hp.com/support or see Support and warranty to get a replacement. In the meantime, remove the black print cartridge to continue printing. The device can print using only the tri-color print cartridge but the color results and print speed will be affected. For more information, see Print with a single print cartridge.

CAUTION: Allowing the ink service module to fill completely can result in black ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can permanently stain fabric and other materials.

NOTE: If you have installed the Toolbox (Windows), you can choose to display error messages on your screen when there is a problem with your device. For more information, see To share the device on a locally shared network.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear a jam in the device.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Make sure the device is in the ready state. If lights are on or blinking, see Control- panel lights reference.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

76 Maintain and troubleshoot