Replace the ink service module | HP H470b manual

Chapter 5

To remove the print cartridge from the print cartridge protector

ŸPress down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector.

Replace the ink service module

The replaceable ink service module holds waste ink from the black print cartridge. When it is almost full, the device lights will prompt you to replace it. For more information, see Control-panel lights reference.

When the ink service module is full, the device will stop printing. If you have a new ink service module, install it immediately by following the instructions that come with it.

Otherwise, visit www.hp.com/support or see Support and warranty to get a replacement. In the meantime, remove the black print cartridge to continue printing. The device can print using only the tri-color print cartridge but the color results and print speed will be affected. For more information, see Print with a single print cartridge.

CAUTION: Allowing the ink service module to fill completely can result in black ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can permanently stain fabric and other materials.

NOTE: If you have installed the Toolbox (Windows), you can choose to display error messages on your screen when there is a problem with your device. For more information, see To share the device on a locally shared network.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear a jam in the device.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Make sure the device is in the ready state. If lights are on or blinking, see Control- panel lights reference.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

76 Maintain and troubleshoot

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HP H470b manual Replace the ink service module, Troubleshooting tips and resources

Contents

HP Officejet H470 Printer series HP Officejet H470 Printer series Safety information Copyright informationHewlett-Packard Company notices AcknowledgementsPage Contents Configure and manage Maintain and troubleshoot Control-panel lights reference HP supplies and accessoriesSupport and warranty Device specifications Regulatory information Resource Description Location Get startedFind other resources for the product Accessibility VisualMobility Resource Description Support Understand the device partsFront view Back and side view Control Panel Travel tips Bottom view Chapter Battery safety Install the accessoriesInstall and use the battery Understand the battery Important notes Charge and use the battery To install the battery To remove the battery Install and use 802.11 and Bluetooth accessoriesInstall the 802.11 or Bluetooth wireless USB accessory Bluetooth wireless printing About About Bluetooth Select print media Tips for selecting and using print mediaUse the device Cards and envelopes Photo media Understand specifications for supported media TransparenciesCustom-sized media Understand supported sizes Media size CardsPhoto media Other media Understand supported media types and weights Set minimum margins Change print settings Load mediaTo load media Media Left Right Top Bottom Margin To change settings Mac OS Use the HP Solution Center WindowsTo change default settings for all future jobs Windows To perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Print on special and custom-sized media To perform duplexing Mac OSTo print on special or custom-sized media Windows To print on special or custom-sized media Mac OS To print a borderless document Windows Click Properties, Setup or PreferencesPrint borderless Print from mobile devices To print a borderless document Mac OSPrint digital photographs Open the Paper Type/Quality panel To print with six-ink color Guidelines for printing photographs To transfer photos to your computer Print from mobile phonesTo print from a PictBridge-compatible camera To print from a mobile phone To install the Mobile Printing Application on the phonePrint from Pocket PC devices To install HP Mobile Printing for Pocket PC To print using a wireless connectionTo print from Pocket PC devices Tap Start, and then tap HP Mobile Printing Print from Palm OS devices To install PrintboyTo install a wireless card To print using standard Palm OS applications To choose a default printer optionalTo print using Documents To Go Use memory devices To print from a memory card Cancel a print job Configure and manage Manage the deviceMonitor the device Windows Administer the device Use device management tools Tabs Contents Toolbox WindowsTo open the Toolbox Ink Level Information Shows estimated ink HP Printer Utility Mac OS To open the HP Printer Utility Network Printer Setup Utility Mac OS To open the Network Printer Setup UtilityToolbox software for PDAs Pocket PC and Palm OS HP Printer Utility panels Information and Support panel HP Instant Support MyPrintMileage To print a diagnostic To print a configurationTo print a wireless configuration Understand the device information pages Configure the device Windows Print device information pages from the softwareTo print a demo To print a test page from the Toolbox Windows To connect the device before installing the software Direct connection To share the device on a locally shared network Configure the device Mac OSTo install the software To share the device among computers running Mac OS Uninstall and reinstall the softwareTo share the device on a locally shared network To uninstall from a Windows computer, method Wireless connection Wireless Network Name Ssid About the wireless profile switchAbout 802.11 wireless network settings Wireless security settings Set up for 802.11 using factory defaultsCommunication mode Wireless connection Set up for 802.11 on existing non-default networks To set up on an existing network with no USB cable Configure and use 802.11 wireless profiles To configure 802.11 wireless profiles Windows Use the wireless profile switch Click the Configure WiFi Profiles tabClick Configure To configure 802.11 wireless profiles Mac OS To print on a specific set profile Reset 802.11 wireless profiles to factory defaultsTo reset all three 802.11 wireless profiles To use the Wireless Profile Configuration Utility Bluetooth wireless connectionConfigure multiple printers for 802.11 Windows Set up a Bluetooth wireless connection To set up a Bluetooth wireless connection WindowsOn the CD menu, click Install Bluetooth-Connected Device To set up a Bluetooth wireless connection Mac OS Configure Bluetooth wireless settings To configure Bluetooth wireless settings WindowsClick Configure Bluetooth Settings To configure Bluetooth wireless settings Mac OS Bluetooth wireless settings options Click the Bluetooth Settings panelBluetooth device address Bluetooth device name To change the device’s Bluetooth device name Windows Click the Configure Bluetooth Settings tabTo change the device’s Bluetooth device name Mac OS PIN code Pass Key Bluetooth discovery Bluetooth fonts Bonding Wireless configurationBluetooth wireless profiles Hardcopy cable replacement profile Hcrp Replace the print cartridges Maintain and troubleshootWork with print cartridges To replace the print cartridges Work with print cartridges Align the print cartridges Print with a single print cartridge Calibrate colorMaintain the device Empty cartridge Cartridges used Output To clean print cartridges automatically Clean the deviceClean the print cartridges To clean print cartridges manually Control panelToolbox Windows HP Printer Utility Mac OS Chapter Store printing supplies Store print cartridges Replace the ink service module Troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsCheck the power and power connections All device lights are on or flashing Device is not responding nothing prints Device does not accept print cartridge Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong General tips Check the page-orientation settingPoor print quality and unexpected printouts Meaningless characters print Check the paper qualityCheck the type of media loaded in the device Check the rollers in the device Check the print settings Check the ink service moduleInk is smearing Check the document file Check the print mode Check the paper type settingInk is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Check the graphics placement Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphics Solve paper-feed problems Media is not supported for the deviceMedia is not picked up Media is not coming out correctly Troubleshoot installation issues Hardware installation suggestionsPages are skewing Multiple pages are being picked up Check the computer system Software installation suggestionsVerify installation preliminaries Check the network communication Check the wireless printer accessoryCheck the wireless settings Example Check the wireless signalTo Ping the device To clear a jam Clear jamsClear a jam in the device Tips for avoiding jams Control-panel lights reference Interpret control-panel lights Light description/Light pattern Explanation Manually Resume Memory card Light description/Light pattern Explanation Press Resume button to print the error code HP supplies and accessories Print cartridges HP media Appendix a Support and warranty Hewlett-Packard limited warranty statement Obtain electronic support Before you call If you have a problem, follow these steps Support processHP support by phone Phone support period Telephone support numbers Obtain HP telephone support 107 After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan Remove the print cartridges before shipment Pack the device To remove print cartridges before shipment To pack the device Device specifications Device weight does not include printing suppliesDevice with battery 2.1 kg 4.63 lb Feature Capacity Device processor Device memoryOperating system compatibility Minimum requirements Power supply Recommended requirementsBlack Color Power requirements Power consumptionSound power Sound pressure bystander position Regulatory information Reduction and eliminationEnergy consumption Energy Star notice Material safety data sheets Recycling Product packagingPlastics HP products and supplies Appendix D FCC statement Other regulatory information Appendix D Page Declaration of conformity Symbols/Numerics IndexPage Page Set up 52 Ssid 51 wireless card