Appendix B

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Printer.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

Fast access to qualified online support specialists

Software and driver updates for the HP Printer

Valuable HP Printer and troubleshooting information for common problems

Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Printer

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

Phone support period

Telephone support numbers

Placing a call

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

106 Support and warranty

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HP H470b manual Support process, HP support by phone, Phone support period Telephone support numbers