Warranty and Service
Limited warranty
APC warrants the Basic Rack PDU to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser.
Obtaining service
To obtain support for problems with your Basic Rack PDU:
1.Note the serial number (located on the rear of the Rack PDU) and date of purchase.
2.Contact Customer Support at a phone number on the back cover of this document. A technician will try to help you solve the problem by phone.
3.If you must return the product, the technician will give you a return material authorization (RMA) number. If the warranty expired, you will be charged for repair or replacement.
4.Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a letter with your name, address, RMA number and daytime phone number; a copy of the sales receipt; and a check as payment, if applicable.
5.Mark the RMA number clearly on the outside of the shipping carton.
6.Ship by insured, prepaid carrier to the address provided by the Customer Support technician.
Basic Rack Power Distribution Unit | 7 |