Motorola 6816101H01-A service manual After Warranty Period, Piece Parts, Technical Support

1-2 Warranty and Service Support

2.2After Warranty Period

NOTE For service technicians in the Latin America Countries Region

After Warranty Period claims in the Latin America Countries region are handled through the Motorola Authorized Service Provider (SAM) Network. To find the nearest SAM, please go to Motorola Resource Center in Motorola Online at https://businessonline.motorola.com/ .

After the Warranty period, Motorola continues to support its products in two ways.

1.Motorola's Managed Technical Services (MTS) offers a repair service to both end users and dealers at competitive prices.

2.MTS supplies individual parts and modules that can be purchased by dealers who are techni- cally capable of performing fault analysis and repair.

2.3Piece Parts

NOTE For service technicians in the Latin America Countries Region

All part orders should be directed to your local Parts Distributors.

Some replacement parts, spare parts, and/or product information can be ordered directly. If a complete Motorola part number is assigned to the part, it is available from Motorola‟s Managed Technical Services (MTS). If no part number is assigned, the part is not normally available from Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola Depot only. If a parts list is not included, this generally means that no user-serviceable parts are available for that kit or assembly.

All orders for parts/information should include the complete Motorola identification number. All part orders should be directed to your local MTS office. Please refer to your latest price pages.

2.4Technical Support

NOTE For service technicians in the Latin America Countries Region

For Technical Support in the Latin America Countries Region, please open a case using the "Contact Us" feature within Motorola Online at https://businessonline.motorola.com/ .

Technical support is available to assist the dealer/distributor in resolving any malfunction which may be encountered. Initial contact should be by telephone wherever possible. When contacting Motorola Technical Support, be prepared to provide the product model number and the unit‟s serial number.

2.5Further Assistance From Motorola

You can also contact the Customer Help Desk through the following web address: http://www.motorola.com/governmentandenterprise/contactus

NOTE Only Motorola Service Centers or Approved Motorola Service Dealers can perform these functions. Any tampering by non-authorized Motorola Service Centers voids the warranty of your radio. To find out more about Motorola and its approved Service Centers, please visit http://www.motorola.com/governmentandenterprise/public/functions/home/home.aspx