Motorola 6816101H01-A service manual Introduction, Scope of Manual, Warranty and Service Support

Scope of Manual 1-1

Section 1

INTRODUCTION

1.0Scope of Manual

This manual is intended for use by service technicians familiar with similar types of equipment. It contains service information required for the equipment described and is current as of the printing date. Changes which occur after the printing date may be incorporated by a complete Manual revision or alternatively as additions.

NOTE Before operating or testing these units, please read the Safety Information Section in the front of this manual.

2.0Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Any "return for exchange" or "return for repair" by an authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer.

2.1Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only.

In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.

NOTE For service technicians in the Latin America Countries Region

For any warranty claims in the Latin America Countries region, please open a case using the "Contact Us" feature within Motorola Online at https://businessonline.motorola.com/ .

Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact

Customer Resources (Please see page 1-2). All returns must be accompanied by a Warranty Claim Form, available from your Customer Services representative. Products should be shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.