APC ES 350G manual Troubleshooting, Specifications, Order Replacement Battery Warranty, Service

Troubleshooting

Problem	Probable Cause	Solution
Back-UPS ES will not turn	The battery is disconnected, and either power is	Connect the battery (see Connect Battery) and ensure power is available at the wall outlet. If
on.	unavailable at the wall outlet, or utility power is	battery is connected and power is unavailable, the unit can be “cold started” (operated on
	having a “brownout” or an “over voltage”	battery power) by holding the power button down until two beeps are heard.
	condition.
No power available at the	Surge Protection outlets were overloaded.	Reduce the amount of equipment plugged into the Surge Protection outlets.
Surge Protection outlets.	Utility power not available at the wall outlet.	Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch
		controlling the outlet (if any) is in the ON position.
Back-UPS is on, but	Battery is disconnected.	Connect the battery (see Connect Battery diagram).
Replace Battery indicator
flashes, and unit emits a
constant tone.
Connected equipment	Equipment is connected to the “Surge Protection”	Ensure the equipment you want to stay powered during a power failure is plugged into the
loses power.	outlets.	“Battery Backup plus Surge Protection” outlets and NOT the “Surge Protection Only” outlets.
	The Back-UPS ES is overloaded.	Make sure the equipment plugged into the outlets of the unit are not overloading its capacity. Try
		removing some of the equipment and see if the problem continues.
	PowerChute Personal Edition software has	The Back-UPS ES is operating normally.
	performed a shutdown due to a power failure.
	The Back-UPS ES has exhausted its available	The Back-UPS ES can only operate on battery power for a limited amount of time. The unit
	battery power.	will eventually turn off when the available battery power has been used. Allow the unit to
		recharge for 16 hours before expecting maximum runtime.
	Connected equipment does not accept the step-	The output waveform is designed for computers and computer-related equipment. It is not
	approximated sine waveform from the Back-UPS	designed for use with motor-type equipment.
	ES.
	The Back-UPS ES may require service.	Contact APC Technical Support for further troubleshooting.
The Power On indicator is	The Back-UPS ES is On Battery.	The Back-UPS ES is operating normally, and using battery power. Once On Battery, you may
lit and the Back-UPS ES		want to save your current work, power down your equipment, and turn the unit OFF. Once
beeps four times every 30		normal power is restored, you may turn the unit back ON, and power your equipment.
seconds.
The Power On indicator	Battery capacity is low (about 2 minutes of use	The Back-UPS ES is about to shut off due to a low battery charge condition! When the unit
flashes and the Back-UPS	remaining).	beeps twice every second, the battery has about 2 minutes of power remaining. Immediately
beeps twice per second at		power down your computer ,and turn the unit OFF. When normal power returns, the unit will
the same time.		recharge the battery.
Building Wiring Fault	Your building wiring presents a shock hazard.	Call a qualified electrician for service.
indicator is lit.	Using the Back-UPS with this condition will void
	the warranty.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged into the wall at least 16 hours.
	Battery is near the end of useful life.	As a battery ages, the amount of runtime available will decrease. You can replace the battery
		by ordering one at www.apc.com. Batteries also age prematurely if the Back-UPS ES is
		placed near excessive heat.
No phone/fax/DSL signal	Data line from the ISP or wall outlet is connected	Make sure the data line from the wall outlet is connected to the jack labeled “Wall Outlet”.
from the Back-UPS.	to the wrong jack on the Back-UPS.
Internet connection lost	Modem lost AC power.	Plug the modem’s AC power cord into one of the “Battery Back-up Plus Surge Protection
during power outage.		outlets”.

Specifications

Model BE350G

Input	Voltage	120 Vrms nominal
	Frequency	60 Hz + 3
	Brownout Transfer	92 Vrms, typical
	Over-voltage Transfer	139 Vrms, typical
Output	UPS Capacity (3 outlets)	350 VA; 200 W
	Total Amperage (6 outlets)	8 Amps (including UPS output)
	Voltage - On Battery	115 Vrms + 8% (step-approximated sine wave)
	Frequency - On Battery	60 Hz + 1 Hz
	Transfer Time	6 ms typical, 10 ms maximum
Protection and	AC Surge Protection	Full time, 340 joules
Filter
	Phone/fax/DSL Surge	Single line (2-wire)
	Protection
	EMI/RFI Filter	Full time
	AC Input	Resettable circuit breaker
Battery	Type	Sealed, maintenance-free lead acid
	Average Life	3 - 5 years depending on the number of discharge cycles
		and environmental temperature
Physical	Net Weight	8.6 lb (3.9 kg)
	Size	10.6 in (H) x 6.3 in (W) x 3.5 in (D)
		(26.9 cm x 16 cm x 8.8 cm)
	Operating Temperature	+32oF to 104oF (0oC to 40oC)
	Storage Temperature	+5oF to 113oF (-15oC to 45oC)
	Operating Relative Humidity	0 to 95% non-condensing
	Operating Elevation	0 to 10,000 ft (0 to 3,000m)
Safety and	Safety Approvals	TUV C-US certified; UL 1778 standard per CSA
Regulatory		standard C22.2 No. 107.3, FCC part 68 &
		FCC part 15 Class B, NOM certified
	EMC Compliance	Notice: This device complies with part 68 and part 15 of
		the FCC rules. Operation is subject to the following two
		conditions: (1) This device may not cause harmful
		interference, and (2) This device must accept any
		interference received, including interference that may
		cause undesired operation.
		“On the bottom of this equipment is a label that contains,
		among other information, the FCC registration number
		and ringer equivalence number (REN) for this equipment.
		If requested, this information must be provided to the
		telephone company.”

990-3312A Copyright © 2008 American Power Conversion Corp.

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). The replacement battery part number for this Back-UPS 350 is RBC 35.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support:	http://support.apc.com
	http://www.apc.com/support
	esupport@apcc.com
Web Site:	www.apc.com
USA/Canada:	1.800.800.4272
Mexico:	+52.292.0253 / 52.292.0255
Brazil:	+0800.12.72.1
Worldwide:	+1.401.789.5735

APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp. All other trademarks are property of their respective owners.