American Power Conversion 475I, 325I user manual Troubleshooting Specifications, Service, Warranty

Troubleshooting

Specifications

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Possible Cause Procedure

Back-UPS will not switch on

Input Voltage (on line) Frequency Limits (on line) On Battery Waveshape Maximum Load

180 - 264 Vac (default setting)

47 - 63 Hz (autosensing)

Stepped Sine Wave

325 VA - 195 W 475 VA - 285 W

Back-UPS not connected to an AC power source.

Back-UPS circuit breaker “tripped”.

Very low or no utility voltage.

Check that the Back-UPS power plug is securely connected to the wall outlet.

Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward until it catches. If the circuit breaker resets, switch the Back-UPS on and reconnect the equipment one-at-a-time. If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload.

Check the wall outlet that supplies power to the Back-UPS using a table lamp. If the lamp bulb is very dim, have the utility voltage checked by a qualified electrician.

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage Relative Humidity

Size (H x W x D)

Weight

Shipping Weight

EMI Classification

On Battery Run-Time

8 Hours

0o to 40oC (32o to 104oF) -5oto 45oC (23o to 113oF) 0 to 95% non-condensing

16.5 x 9.2 x 28.5 cm	(6.5 x 3.6 x 11.2 inches)
325 VA - 5.72 kg (12.6 lb)	475 VA - 5.72 kg (12.6 lb)
325 VA - 6.72 kg (14.8 lb)	475 VA - 6.72 kg (14.8 lb)

EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)

325 VA - 14 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor. 475 VA - 18 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor.

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.	Check the battery connections. (See “Connect the Battery” under
	“Installation” on the front page of this document.
Computer, monitor or external disk/	Move computer, monitor, or external drive power cord plug to the
CD-ROM drive is plugged into a	Battery Backup outlets.
Surge Only outlet.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the
	Back-UPS. Reset the circuit breaker (located
	on the rear panel of the Back-UPS) by
	pushing the circuit breaker button fully
The wall outlet that the Back-UPS is	inward until it catches.
	Connect the Back-UPS to another wall outlet or have a qualified
connected to does not supply utility	electrician check the building wiring.
power to the unit.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.	Unplug non-essential Battery Backup connected equipment, such as
	printers and plug them into Surge Only outlets.
	Note: Devices that have motors or dimmer switches (laser printers,
	heaters, fans, lamps, and vacuum cleaners, for example) should not be
	connected to the Battery Backup outlets.
Back-UPS battery is weak due to	Charge the battery. The battery charges whenever the Back-UPS is
recent outage and has not had time	connected to a wall outlet. Typically, eight hours of charging time are
to recharge.	needed to fully charge the battery from total discharge. Back-UPS
	run-time is reduced until the battery is fully charged.
Battery requires replacement.	Replace battery (see Order Replacement Battery). Batteries typically
	last 3-6 years, shorter if subjected to frequent power outages or
	elevated temperatures.

A red indicator is lit

Battery is not connected properly.	Check the battery connections. Consult "Connect the Battery" under
	"Installation" on the front page of this document. It shows how to
	access the battery and connect the wires.
The Overload indicator is lit if	Move one or more equipment power plugs to the Surge Only outlets.
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can
provide.
Battery requires replacement.	The battery should be replaced within two weeks (see "Order
	Replacement Battery"). Failure to replace the battery will result in
	reduced run-time during a power outage.

Red indicators are flashing

Back-UPS failure. Call APC for service.

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections.

Service

Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists.

3.If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.

•Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.

•If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit.

Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5.Write the RMA# on the outside of the package.

6.Return the UPS by insured, prepaid carrier to the address provided by customer service.

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information

			Worldwide	1.401.789.5735
			APC Asia Pacific	+612-9955-9366
			APC Europe	+353-91-702000
1	2	3	APC Latin America	+305-266-5005
4	5	6
7	8	9	APC North America	1.800.800.4272
*	0	#
			Internet	http:\\www.apc.com
			Technical Support	http:\\www.apc.com/support

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