APC SUA750RM1U, SUA1000US user manual Service, Contacting APC

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Service

If the UPS requires service do not return it to the dealer. Instead, follow these steps:

1.Review the problems discussed in the Troubleshooting section of this manual to eliminate com- mon problems.

2.If the problem persists, contact APC Customer Service through the APC web site, www.apc.com/support.

Note the model number of the UPS, the serial number, and the date purchased. If you call APC Customer Service, a technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible, the technician will issue a Returned Mate- rial Authorization Number (RMA#).

If the UPS is under warranty, repairs are free. If not, there is a repair charge.

3.Pack the UPS in its original packaging. If the original packing is not available, refer to the APC web site, www.apc.com/support, for information about obtaining a new set.

Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

Always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) regulations.

The battery may remain in the UPS; it does not have to be removed.

4.Mark the RMA# on the outside of the package.

5.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Contacting APC

Refer to the information provided at the APC Internet site,

http://www.apc.com/support.

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Contents APC Smart-UPS Page Unpacking IntroductionPositioning the UPS Installing the Rails in the Rack Mounting the UPS in a Rack Connecting Equipment and Power to the UPS UPS. Use only interface kits supplied or approved by APC Operation On Battery Operation User Configurable Items 230V models Disconnecting the Battery for Transport Replacing the Battery ModuleStorage Troubleshooting 120V models only. Site wiring Utility Voltage Service Contacting APCRegulatory Agency Approvals and Radio Frequency Warnings 230V ModelsDeclaration of Conformity Limited Warranty

SUA1000US, SUA750RM1U specifications

The APC SUA750RM1U and SUA1000US are highly-regarded uninterruptible power supplies (UPS) designed to provide reliable power protection for critical electronic equipment. These models are part of APC's Smart UPS series, known for their superior performance and advanced technology.

The APC SUA750RM1U is a 750VA rack-mounted model that is perfect for data centers, server rooms, and other environments where space is at a premium. It offers a sleek 1U form factor, making it easy to integrate into existing rack systems. This unit features pure sine wave output, ensuring that sensitive electronics receive clean and stable power, which is crucial for maintaining optimal performance and longevity.

The SUA750RM1U also has a multiple outlet configuration, including both NEMA 5-15R and NEMA L5-30R outlets, allowing flexibility in connecting various devices. Its internal battery provides around 42 minutes of backup power at half load, which is vital during unexpected power outages. Additionally, the built-in LCD interface offers real-time information about the UPS status, such as power, battery life, and load level.

The APC SUA1000US, on the other hand, provides a larger 1000VA capacity, making it suitable for a wider range of applications, including critical systems and networking equipment. Like the SUA750RM1U, this unit also delivers pure sine wave output for superior performance. The SUA1000US is equipped with additional features such as automatic voltage regulation (AVR) that ensures the connected devices receive stable voltage levels regardless of fluctuations in the input supply.

Both models utilize APC’s SmartConnect technology, enabling users to manage their UPS systems remotely via a secure cloud connection. This feature allows for real-time monitoring, alerts, and notifications directly to a smartphone or computer, enhancing usability and ensuring peace of mind. They also support USB and serial connectivity for seamless integration with IT management software.

In addition to their impressive specifications, both the SUA750RM1U and SUA1000US incorporate advanced management features, such as energy-saving capabilities and customizable alerts. They are also engineered with a hot-swappable battery design, allowing users to replace the batteries without powering down connected equipment.

In conclusion, the APC SUA750RM1U and SUA1000US are exemplary UPS solutions that combine advanced technologies, top-tier performance, and intuitive management features. They are essential devices for ensuring the reliability and safety of sensitive electronic equipment in both professional and personal environments.
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