Service and Support

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1.Review the Troubleshooting section of the UPS manual to eliminate common problems.

2.If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a.Note the model number and serial number, located on the rear of the unit, and the date of purchase.

b.Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

c.If the unit is under warranty, the repairs are free.

d.Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.

3.Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.

a.Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.

b.For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.

c.Internal batteries may remain connected in the XLBP during shipment (if applicable, not all units have XLBPs).

4.Write the RMA# provided by Customer Support on the outside of the package.

5.Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

14	Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower

3000, 2200, 1500 specifications

The APC 3000 and 4000 series are advanced uninterruptible power supply (UPS) systems designed to provide reliable and efficient power protection for a variety of applications. These systems play a crucial role in safeguarding sensitive electronic equipment from power disturbances, including surges, sags, and complete power outages.

Both the APC 3000 and 4000 models come equipped with a robust set of features engineered to improve performance and optimize energy efficiency. One notable characteristic is their sine wave output, which ensures smooth and dependable power delivery, essential for maintaining the proper functionality of connected devices.

Key technologies integrated into these models include advanced battery management systems that extend the life of the batteries and enhance overall performance. The UPS units utilize high-frequency technology, which minimizes the size and weight of the system while maximizing output power. This enables both the APC 3000 and 4000 to fit seamlessly into various environments, from data centers to small offices.

In addition to their compact design, the APC 3000 and 4000 series feature easy-to-read LCD displays providing real-time information on critical parameters such as battery status, load level, and remaining runtime. This feature allows users to monitor performance and make informed decisions about power management effortlessly.

Another vital aspect of the APC 3000 and 4000 series is their expansion capabilities. Both models offer additional battery packs, allowing users to increase runtime as needed. These UPS systems also support hot-swappable batteries, making maintenance quick and efficient, minimizing downtime during service and repairs.

Furthermore, APC’s PowerChute software is compatible with the 3000 and 4000 series, allowing for easy management of power settings and the ability to configure user-defined power settings. This software also enables users to receive alerts for system status issues and performs scheduled shutdowns, ensuring data integrity during power failures.

Overall, the APC 3000 and 4000 series offer a combination of performance, reliability, and user-friendliness. These UPS systems are ideal choices for protecting critical electronic equipment and ensuring uninterrupted operations in various environments. Users looking for a dependable power solution will find that these models exceed expectations with their advanced features and robust technologies.