4 Problem Solving
Software Problems
Software controls printing features. Make sure you have selected the correct printer driver in your software. See your software application documentation for more information.
Symptom: Blank pages appear between printed pages.
Problem: Number of lines per page in software is not equal to number of lines per page of printer.
Solution: Many software packages assume 66 lines per page; your printer default is 60. Adjust software accordingly, or set LINES/Pg in Menu 1 to equal lines per page in software.
Symptom: Cannot get justified right margin with a proportionally spaced font.
Problem: Right justification with proportional fonts is a software feature.
Solution: Check your software manual to see if this feature is supported.
Symptom: Control codes not operating correctly.
Problem: Incorrectly entered control codes.
Solution: Check for confusion of letter l with number 1, letter O with number 0; make sure you are using upper/ lower case correctly; make sure font is specified correctly and is available.
Symptom: Data sent to printer does not print, but DATA message appears.
Problem: A form feed has not been sent.
Solution: Press the
Symptom: Data is sent to printer, but nothing happens.
Problem: Wrong interface cable.
Solution: Use correct cable. If optional Serial I/F is installed, make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct.
Symptom: Last page of document not printed.
Problem: No form feed provided at end of document.
Solution: Press the
Symptom: First line on page won’t print.
Problem: Tops of letters extend into unprintable area, so none of them print.
Solution: Set your software to print within the printable area.
Symptom: Parts of control codes are printed at the beginning of documents.
Problem: Command sent is not a true printer command, generally because the ESC character was not sent.
Solution: Before sending control codes through an application, make sure the ESC character can be entered, and is entered properly.
Symptom: Parts of documents are missing at the edges of the printed sheet.
Problem: Software is attempting to print beyond the printer’s maximum image area.
Solution: Adjust software page margins to printer’s maximum margins (8" X 10” for standard sheets).
OKIPAGE 10i User’s Guide | 39 | ➦ |