Oki LED Printer user manual Your Dealer, Okidata Customer Support Center

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Your Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDATA for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready.

•Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

•Prices and minimum charges may vary.

The Okidata Customer Support Center

For customer service, call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic printer operating procedures

•Sales and service referrals

•Parts and consumable referrals

•Product information

Okidata Customer Service

Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our customer service representative are trained on all current OKI products. They can answer your questions regarding:

•Installation of your printer

•Determination of printer issues

•Consumer relations

•Availability and installation of printer drivers. (CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support.)

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Contents User Manual Okidata Contents Service and Support Features ConsumablesOptions Page Using the Front Operator Panel Power LightOperating Your Printer Okipage 10e Front Operator Panel Reference Ready Manual Error Green Feed Red Amber Meaning Blink or Hardware error Fast blink Ready Manual Error Green Feed Red Amber Okipage 10e Function Reference Ready Green User Options/Switch FunctionResume printing on line Using the Printer Menu Setup Changing the Menu SettingsUsing Power Save to Minimize Warm-up Time Resetting the MenuUsing Special Print Media Maintenance MenuPrinting the Menu Printing a Special Document Printing Envelopes Enhancing Print QualityPrinting Transparencies and Adhesive Labels Selecting EnvelopesGuidelines for Transparencies and Labels Using Recycled Print MediaPage Replacing The Toner Cartridge Printer MaintenanceToner Cartridge Life Replacing the Image Drum CartridgeImage Drum Cartridge Life Cleaning the LED ArrayPage Printing a Cleaning Page Clearing Paper Jams Problem SolvingPage Page Page Print Quality Problems Page Software Problems Page Page Hardware Problems Okidata Online Service and SupportOkidata Customer Service Representatives Your DealerOkidata Customer Support Center Warranty Service Purchasing SuppliesWays to Purchase Okidata Service Center Locations Okidata Service CentersChile Peru Change Drum IndexPage
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