Epson TM-U200 manual Troubleshooting, General problems, Printing problems

Page 40

Chapter 3

Troubleshooting

Troubleshooting

This chapter gives solutions to some of the more common printer problems.

General problems

The lights on the control panel do not come on.

Make sure the power supply cables are correctly plugged into the printer, the AC adapter, and to the power outlet.

Make sure power is supplied to the power outlet. If the outlet is controlled by a switch or timer, use another outlet.

Printing problems

The ERROR light is blinking and the printer does not print.

First, turn off the printer and check for a paper jam. (See the paper jam description on page 3-3.)

If there is no paper jam and the printer has been printing for quite a while, the print head may be overheated. If the print head is overheated, the printer will resume printing when the head has cooled (usually within two or three minutes).

If there is no paper jam and the print head is not overheated, turn off the printer and turn it back on after about 10 seconds. If the printer still does not work, unplug the power supply cord from the outlet immediately. Then contact a qualified service person.

Troubleshooting 3-1

Page 39 Page 41
Image 40
Page 39 Page 41
Contents TM-U200 Series Type a TM-U200 Series Printer parts and Labels Everything in this manual applies to the TM-U210 printerControl panel Instruction LabelPage FCC Class a FCC Compliance StatementDeclaration of Conformity IiiFeatures IntroductionSetting Up and Using About This ManualUsing the Printer Setting Up the Printer UnpackingSelecting the Place See the Note on page 1-5 for information on the screws2Setting Up the Printer Attaching the Paper Roll Near-End Detector OptionDistance a 4Setting Up the Printer Connecting the Printer to the Computer Model with Serial Interface6Setting Up the Printer Connecting the Printer to the DrawerModel with Parallel Interface Model with Serial Interface Parallel Interface 8Setting Up the Printer Den Drucker an die Lade anschließenGrounding the Printer Connecting the Power Supply 10Setting Up the PrinterSetting Up the Printer 12Setting Up the Printer Installing the Ribbon CassetteUse the Epson ERC-38 ribbon cassette for your printer Page 14Setting Up the Printer Installing the Paper Roll Insert the paper roll Open the auto cutter by pulling the tab up and toward you 18Setting Up the Printer Tab Receipt paper 20Setting Up the Printer Running the Self TestSetting the DIP Switches CompletedModel with Serial Interface DIP-Switch Functions 22Setting Up the PrinterModel with Parallel Interface DIP-Switch Functions Replace the DIP switch cover and secure it with the screw Using the Power Switch Cover 26Setting Up the Printer Affixing the Fastening Tape OptionOperating the Control Panel SwitchButton 2Using the Printer Indicator lightsPaper near-end detector is an option Page Troubleshooting General problemsPrinting problems Error light is blinking and the printer does not printError light is off, but nothing is printed 2TroubleshootingPrinter sounds like it is printing, but nothing is printed Printout is faintRemoving jammed paper Line of dots is missing in the printout4Troubleshooting Page 6Troubleshooting Hexadecimal Dump 8Troubleshooting AbcdefghPrinting Specifications Character Specifications NumberCharacters Character structurePaper Specifications Paper size and weight Normal paper single-plyPaper feed method Paper feed pitch4Reference Information Electrical Specifications Safety and EMI Standards AppliedReliability Life MechanismPrint head Auto cutterEnvironmental Conditions TemperatureHumidity Interface Specifications Drawer Kick-out SpecificationsOutput signal voltage Output current

TM-U200 specifications

The Epson TM-U200 is a renowned impact receipt printer that has garnered a reputation for its reliability and performance in various point-of-sale (POS) environments. Designed with versatility in mind, this printer excels in meeting the demands of businesses such as retail, hospitality, and food service, where fast and efficient transaction processing is crucial.

One of the main features of the TM-U200 is its robust printing capabilities. It utilizes 9-pin dot matrix technology, providing high-quality print precision along with clear and crisp text and graphics. This is particularly beneficial for printing receipts that require legibility and durability. Additionally, the printer supports a variety of character sets, making it suitable for businesses operating in multilingual environments.

The TM-U200 is also equipped with an impressive print speed, reaching up to 200 mm per second. This speed ensures that customers receive their receipts quickly, improving overall service efficiency and enhancing customer satisfaction. Furthermore, its ability to print on both paper and thermal media allows for flexibility in receipt printing, accommodating different business needs.

Connectivity options are another highlight of the TM-U200. The printer offers multiple interfaces such as parallel, serial, and USB ports, ensuring seamless integration with existing POS systems. This adaptability allows businesses to incorporate the TM-U200 without significant changes to their current setups. It can also be connected to cash drawers, enhancing the functionality of a comprehensive POS system.

Durability is a critical characteristic of the TM-U200. Built to withstand the rigors of daily use, it features a compact and rugged design that can easily handle the demands of busy environments. The printer's ribbon life and maintenance cycle are designed to be user-friendly, making it easy for staff to replace components as necessary, thereby minimizing downtime.

In addition, the TM-U200 is recognized for its energy efficiency, conforming to environmentally friendly standards while still delivering optimal performance. This printer represents a cost-effective solution for businesses looking to enhance their service capabilities without compromising on quality or reliability. Overall, the Epson TM-U200 is a robust and versatile choice that continues to meet the needs of diverse retail and service sectors.

With its combination of speed, durability, and connectivity, the Epson TM-U200 remains a trusted solution for businesses aiming to streamline their operations and provide excellent customer service.
Top Page Image Contents