Epson TM-U200 Error light is off, but nothing is printed, Printout is faint, 2Troubleshooting

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The ERROR light is off, but nothing is printed.

Try to run the self test to check that the printer works properly. See the self test instructions in Chapter 1 to run the self test. If the self test does not work, contact your dealer or a qualified service person.

If the self test works properly, check the following:

1.Check the connection at both ends of the interface cable between the printer and the computer. Also make sure this cable meets the specifications for both the printer and the computer.

2.The data transmission settings may be different between the printer and computer. Make sure the printer’s DIP switch settings for data transmission are the same as the computer’s. You can print the printer’s interface settings using the self test.

If the printer still does not print, contact your dealer or a qualified service person.

The printer sounds like it is printing, but nothing is printed.

The ribbon cassette may not be installed properly. See the instructions in Chapter 1.

The ribbon may be worn out. Replace the ribbon cassette as described in Chapter 1.

If the printer still does not print, contact your dealer or a qualified service person.

The printout is faint.

The ribbon may be worn out. Replace the ribbon cassette as described in Chapter 1.

3-2Troubleshooting

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Contents TM-U200 Series Type a TM-U200 Series Everything in this manual applies to the TM-U210 printer Printer parts and LabelsInstruction Label Control panelPage FCC Compliance Statement FCC Class aIii Declaration of ConformityIntroduction FeaturesAbout This Manual Setting Up and UsingUsing the Printer Unpacking Setting Up the PrinterSelecting the Place See the Note on page 1-5 for information on the screwsAttaching the Paper Roll Near-End Detector Option 2Setting Up the PrinterDistance a 4Setting Up the Printer Model with Serial Interface Connecting the Printer to the ComputerModel with Parallel Interface Connecting the Printer to the Drawer6Setting Up the Printer Model with Serial Interface Parallel Interface Den Drucker an die Lade anschließen 8Setting Up the PrinterGrounding the Printer 10Setting Up the Printer Connecting the Power SupplySetting Up the Printer Use the Epson ERC-38 ribbon cassette for your printer Installing the Ribbon Cassette12Setting Up the Printer Page 14Setting Up the Printer Installing the Paper Roll Insert the paper roll Open the auto cutter by pulling the tab up and toward you 18Setting Up the Printer Tab Receipt paper Running the Self Test 20Setting Up the PrinterCompleted Setting the DIP Switches22Setting Up the Printer Model with Serial Interface DIP-Switch FunctionsModel with Parallel Interface DIP-Switch Functions Replace the DIP switch cover and secure it with the screw Using the Power Switch Cover Affixing the Fastening Tape Option 26Setting Up the PrinterButton SwitchOperating the Control Panel Paper near-end detector is an option Indicator lights2Using the Printer Page General problems TroubleshootingPrinting problems Error light is blinking and the printer does not print2Troubleshooting Error light is off, but nothing is printedPrinter sounds like it is printing, but nothing is printed Printout is faintLine of dots is missing in the printout Removing jammed paper4Troubleshooting Page 6Troubleshooting Hexadecimal Dump Abcdefgh 8TroubleshootingPrinting Specifications Number Character SpecificationsCharacters Character structurePaper size and weight Normal paper single-ply Paper SpecificationsPaper feed method Paper feed pitch4Reference Information Safety and EMI Standards Applied Electrical SpecificationsLife Mechanism ReliabilityPrint head Auto cutterHumidity TemperatureEnvironmental Conditions Drawer Kick-out Specifications Interface SpecificationsOutput signal voltage Output current

TM-U200 specifications

The Epson TM-U200 is a renowned impact receipt printer that has garnered a reputation for its reliability and performance in various point-of-sale (POS) environments. Designed with versatility in mind, this printer excels in meeting the demands of businesses such as retail, hospitality, and food service, where fast and efficient transaction processing is crucial.

One of the main features of the TM-U200 is its robust printing capabilities. It utilizes 9-pin dot matrix technology, providing high-quality print precision along with clear and crisp text and graphics. This is particularly beneficial for printing receipts that require legibility and durability. Additionally, the printer supports a variety of character sets, making it suitable for businesses operating in multilingual environments.

The TM-U200 is also equipped with an impressive print speed, reaching up to 200 mm per second. This speed ensures that customers receive their receipts quickly, improving overall service efficiency and enhancing customer satisfaction. Furthermore, its ability to print on both paper and thermal media allows for flexibility in receipt printing, accommodating different business needs.

Connectivity options are another highlight of the TM-U200. The printer offers multiple interfaces such as parallel, serial, and USB ports, ensuring seamless integration with existing POS systems. This adaptability allows businesses to incorporate the TM-U200 without significant changes to their current setups. It can also be connected to cash drawers, enhancing the functionality of a comprehensive POS system.

Durability is a critical characteristic of the TM-U200. Built to withstand the rigors of daily use, it features a compact and rugged design that can easily handle the demands of busy environments. The printer's ribbon life and maintenance cycle are designed to be user-friendly, making it easy for staff to replace components as necessary, thereby minimizing downtime.

In addition, the TM-U200 is recognized for its energy efficiency, conforming to environmentally friendly standards while still delivering optimal performance. This printer represents a cost-effective solution for businesses looking to enhance their service capabilities without compromising on quality or reliability. Overall, the Epson TM-U200 is a robust and versatile choice that continues to meet the needs of diverse retail and service sectors.

With its combination of speed, durability, and connectivity, the Epson TM-U200 remains a trusted solution for businesses aiming to streamline their operations and provide excellent customer service.
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