Toshiba GN-1050 manual Troubleshooting, When Error Messages are Displayed

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2 APPENDIX

Troubleshooting

When Error Messages are Displayed

If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the Wireless LAN.

Error Message

Troubleshooting

 

 

Bad certificate

Unsupported certificate is installed. Reinstall the appropriate certificate. This

 

equipment supports md5RSA and sha1RSA certificate only.

 

 

Bad record mac

SSL Key exchange failed. Turn the power OFF and then ON to restart the

 

equipment.

 

 

Certificate expired

The certificate has been expired. Make sure that the time is set correctly or

 

whether the certificate is expired.

 

 

Certificate revoke

The certificate has been revoked. Ask your network administrator.

 

 

Certificate unknown

The installed CA certificate cannot work as server certificate. Make sure to install

 

a correct CA certificate.

 

 

Decompression failure

This equipment does not support the SSL compression. Please disable the SSL

 

compression on the RADIUS server.

 

 

Handshake failure

Unsupported encryption may be set on the server. Make sure to use the

 

supported encryption method.

 

 

Illegal parameter

Unsupported version of the TLS protocol may be used. Make sure to use the

 

supported version of the TLS protocol.

 

 

No certificate

No certificate is installed or you do not specify the certificate file name. Make

 

sure to install the certificate and specify the certificate file name correctly.

 

 

Peer error certificate

Installed CA certificate cannot verify the server certificate in the RADIUS server.

 

Make sure to install a correct CA certificate.

 

 

Peer error no certificate

The RADIUS server operates the communication with the certificate using the

 

TLS protocol.

 

 

Peer no cipher

The RADIUS server requests the unsupported encryption for this equipment.

 

 

Peer error unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

type

 

 

 

Peer unexpected message

The RADIUS server sends the message that is not TLS standard. Confirm the

 

settings on the RADIUS server.

 

 

Unknown remote error type

The RADIUS server sends the alert message of illegal TLS.

 

 

Unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

 

 

Unknown ca

Installed CA certificate cannot verify the server certificate in the RADIUS server.

 

Make sure to install a correct CA certificate.

 

 

Unable to connect

Ask the administrator.

 

 

When Cannot Connect to TOSHIBA MFP

When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:

yThe user certificate is not expired.

yThe access point settings and network settings are correctly set.

*Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.

Troubleshooting 51

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Contents Operators Manual for Wireless LAN Module Page Preface „ How to read this manual ‰ Symbols in this manual‰ Model and series names in this manual ‰ Explanation for control panel and touch panel‰ Trademarks Precautions Precautions ‰ Europe EU Declaration of Conformity ‰ Regulatory Information‰ Canada Industry Canada IC Labelling ‰ USA-Federal Communications Commission FCC„ Notes ‰ Regulatory Notice for Channel Use in FrancePage Contents Contents Setting Up the Infrastructure Mode Before Setting Up Wireless NetworkSetting up the Ad Hoc Mode Disabling Wireless Network‰ Determine the network type Before Setting Up Wireless Network„ Planning for installation ‰ Determine the Ssid ‰ Determine the security modeWEP Press the Password Setting Up the Infrastructure ModeEnter the administrator password and press the OK „ Select network typePress the on and press the Next Press the Wireless SettingsSetting Up the Infrastructure Mode Press the Available Network „ Specify Ssid‰ Selecting the Ssid from the available network list Press the Ssid ‰ Entering the Ssid manuallyScreen returns to the Ssid Settings screen Press the WPA or WPA2 and press the Next „ Select security mode‰ Selecting WPA/WPA2 security mode with EAP-TLS protocol Press the EAP User Name Setting PMK cachePress the EAP-TLS and press the Next Press the Next PasswordSpecify the following items and press the Next User CertificateCA Certificate Encoding FormatFull Agreement of Server Name Encryption Intensity Select the encryption intensityTransmit Rate Transmit PowerEncryption Between AP and STA Press the YES to shutdown the equipment Confirm the settings and press the FinishPress the Peap and press the Next ‰ Selecting WPA/WPA2 security mode with Peap protocolEnter the following items and press the Next EAP PasswordEAP User Name Retype PassEncryption Intensity Confirm the settings and press the Finish PSK Pass Phrase ‰ Selecting WPAPSK/WPA2PSK security modePress the Wpapsk or WPA2PSK and press the Next Specify the following items and press the Next Press the WEP button and press the Next ‰ Selecting WEP security modeWEP Encryption KEY Entry MethodSpecify the following items and press the Next Press the None and press the Next ‰ Selecting no security modeConfirm the settings and press the Finish Setting up the Ad Hoc Mode Wireless Settings screen is displayed Press the AD HOC and press the Next „ Specify Ssid Wireless LAN Security Settings screen is displayed Press the WEP and press the Next Select the transmit power and press the Next Confirm the settings and press the Finish button Select the transmit power and press the Next buttonPress the YES to shutdown the equipment Press the Password button Disabling Wireless NetworkPress the Finish Press the OFF and press the NextPage Appendix Specification Troubleshooting GlossaryDescription SpecificationWhen Error Messages are Displayed TroubleshootingGlossary AP Access PointSsid Service Set ID Page Index Index GN-1050 OME080038D0 GN-1050

GN-1050 specifications

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