3. TROUBLESHOOTING
3. TROUBLESHOOTING
3. TROUBLESHOOTING
Problems |
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| Solution |
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Power is not turned ON. | 1. | Input voltage to the printer is not | ・ Replace the power cord or power | |||||
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| within the rated voltage. | inlet. |
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| 2. | Output voltage from the printer is not | ・ Replace the PS unit. |
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| within the rated voltage. |
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| 3. | MAIN PC Board is not applied with | ・ Replace the power harness. |
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| voltage. |
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| 4. | Failure of MAIN PC board. | ・ Replace the MAIN PC board. |
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LED does not light. | 1. | Failure of the KEYLED PC board. | ・ Replace the KEYLED PC board. |
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| ・ Replace the KEYLED harness. |
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| 2. | Failure of the KEYLED harness. | ・ Replace the MAIN PC board. |
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| 3. | Failure of the MAIN PC board. |
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Poor printing. | 1. | The print paper is of poor quality. | ・ Use | the | paper | approved | by | |
| 2. | Dirty print head. | TOSHIBA TEC. |
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| ・ Clean the print head. |
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| 3. | The head lever fastens the print head | ・ Fasten the head lever completely. | |||||
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| incompletely. |
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| 4. | Alignment adjustment of the print | ・ |
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| head is improper. |
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Printer does not print. | 1. | Print head failure. | ・ Replace the print head. |
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| 2. | Connection of the print head | ・ Connect the harness completely, | |||||
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| connector is incomplete, a bad | or replace the harness. |
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| contact, or broken wires. |
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| 3. | Failure of the MAIN PC board. | ・ Replace the MAIN PC board. |
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| 4. | Failure of the software. | ・ Check the program. |
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| 5. | Failure of the printer cable. | ・ Replace the printer cable. |
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Dot missing. | 1. | Broken element of the print head. | ・ Replace the print head. |
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| 2. | Broken wires of the print head cable. | ・ Replace the print head harness. |
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| 3. | Failure of the MAIN PC board. | ・ Replace the MAIN PC board. |
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Blurred print. | 1. | Poor quality of paper. | ・ Use only TOSHIBA TEC specified | |||||
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| paper. |
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| 2. | Dust is attached to the paper. | ・ Clean the print head and remove | |||||
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| the dust from the paper. |
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Label feed failure. | 1. | Paper is not set properly. | ・ Set the paper properly. |
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| 2. | Paper of poor quality. | ・ Use | the | paper | approved | by | |
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| TOSHIBA TEC. |
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| 3. | Improper adjustment of the feed gap | ・ |
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| sensor or black mark sensor. | ・ Replace the feed gap sensor or | |||||
| 4. | Failure of the feed gap sensor or | ||||||
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| blackmark sensor. | black mark sensor. |
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| 5. | Labels cannot be stripped off the | ・ Replace | the | or | |||
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| backing paper or the backing paper | black mark sensor. |
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| with labels cannot be would properly. | ・ |
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| 6. | The cutter mechanism is not installed | ・ Install | the | cutter | mechanism | ||
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| properly. | properly. |
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| 7. | Failure of the stepping motor. | ・ Replace | the | stepping motor | or | ||
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| MAIN PC board. |
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Communication error. | 1. | Failure of the communication cable. | ・ Replace the cable. |
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| 2. | Failure of the | ・ Replace the serial I/F Board. |
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| 3. | Failure of the communication | ・ Replace the connector. |
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| connector. |
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| 4. | Failure of the PC or application | ・ Modify the program. |
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| software. |
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| 5. | Failure of the MAIN PC board. | ・ Replace the MAIN PC board. |
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